Company: FedEx Services
Job Title: Manager- Partner Engagement & Integration Lead- REMOTE
Job Requisition Number: RC525470
Category: Information Technology
Pay Type: Exempt
Locations:
Memphis, Tennessee 38120
United States
Remote
United States
Colorado Residents Only - Compensation: Monthly Salary $7805.87 - $11764.94
The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act.
To manage a group that designs and develops the organization's strategic plan(s). Responsibility includes but is not limited to developing concepts into strategies including quantitative analysis and recommendations; screens plans for strategic fit, feasibility and profitability, prior to presentation to senior management. Manages input from all major business units to facilitate the integration of individual business unit plans, best practices and global and multi-discipline perspectives. Responsible for managing human capital forecasting needs. Manages portfolios of projects held by the organization. Presents information regarding strategic plans and initiatives to senior and executive management.
Minimum Qualifications:
Bachelor's Degree/equivalent. Has 5+ years work experience in areas including, but not limited to: project management, quantitative analysis, forecasting, process improvement, or market/competitive analysis. Demonstrated leadership ability. Strong communications and human relations skills. Travel required.
Leads the engagement with external and internal customers including understanding persona needs and mapping Dataworks capabilities to solve for customer persona pain points and drive joint strategic value for customers and FedEx. Based on the type of customers, contextualizes the engagement framework to empathize with personas, understand the current state journey, and map Dataworks solutions and value bundles that meet the needs of the customers. Brings lot of energy, problem solving attitude and technical mindset to solve for customer pain points through data/digital capabilities. Works closely in collaboration with other functional areas like Product, Data/Product Engineering, Decision Science and other enterprise teams like Marketing, Sales, Customer Technology etc. as part of the customer engagement journey.
In addition, you will:

• Have the ability to lead with minimal direction on customer engagements where little institutional knowledge exists and ability to thrive in demanding and relatively unstructured environments.
• Support planning, developing, organizing and coordinating large programs/projects
• Develop deep understanding of problem statements that Dataworks is solving for internal and external customers
• Display a high level of user empathy while having the right technical mindset to take existing capabilities or identify new capabilities needed for customers
• Partner with Product, Data/Decision Science and Engineering teams within Dataworks and broader FedEx Services team members to provide capabilities for customer personas
• Master the art of zooming in to the nitty-gritties of data field needs of the customers to zooming out to unlock joint value for customers and FedEx
• Identify enhancements needed to fit existing capabilities needed to solve for customers and being able to work with Dataworks Product, Data/Product Engineering, Decision Science to articulate those needs
• Throughout the customer engagement, ensure alignment with internal stakeholders and Leadership team on the engagement objectives, value delivery, solution offering etc.
• Have strong critical thinking and strategic thinking abilities (being able to look at the big picture and get into details).
• Coach and mentor the team, fostering leadership at every level of the organization.

Skills/Knowledge/Experience Considered a Plus:

• Understanding of domains such as visibility, operations, customer experience etc.
• Experience in working with data / decision science to deliver business value
• Knowledge of and passion for the data/digital landscape, including market dynamics and advancements driving consumer expectations and business needs in retail/commerce, industry, healthcare, or logistics.
• Experience and comfort presenting complex concepts to stakeholders, including executive leadership, with success.
• High level of positive energy, enthusiasm and self-motivation.
• Track record of outstanding performance and demonstrated leadership.
• Strong verbal and written communication skills necessary to explain and present complex information to all levels
• Strong business acumen and the ability to understand the larger company strategy
• The ability to use theory and concepts to translate strategic demand into actionable work; deconstructing into smaller, simplified component
• The ability to collaborate with and influence stakeholders across the enterprise
• Strategic thinking, includes abstract reasoning, critical thinking and strong problem solving skills
• Strong system thinking to support starting with the end in mind
• Strong problem solving skills

Notice: Sponsorship for this position is not available.
Employee Benefits: Medical, dental, and vision insurance; paid Life and AD&D insurance; tuition reimbursement; paid sick leave; paid parental leave, paid vacation, and additional paid time off; geographic pay ranges; 401K with Company match and incentive bonus potential; sales incentive compensation for selling roles.
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:

• Fortune "World's Most Admired Companies" - 2021
• Forbes "Best Employers for Diversity" - 2021
• LinkedIn "Top 100 Companies" - 2021
• TIME "100 Most Influential Companies" - 2021
• World HRD Congress "Best Gender Equality Workplace" - 2021
• InsiderPro ComputerWorld "Best Places to Work for IT" - 2021

FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact [email protected].