About the Role:

The CrowdStrike OverWatch Elite team is seeking a motivated individual with strong technical acumen and customer centric personality to act as regional (US-WEST) team manager. OverWatch Elite analysts enhance the managed threat hunting service provided by Falcon OverWatch by collaborating with clients to deliver a tailored threat hunting and high-touch consultative experience.

As an OverWatch Manager, you will take responsibility for a regional team of OverWatch Elite analysts, resolve personnel management issues, prioritize tasks, coordinate daily operations, and mentor analysts.

What You'll Do:

• Ensure proper resolution of client questions/concerns.

• Participate in multi-regional leadership meetings (sometimes outside of normal business hours).

• Support, coach, mentor, and motivate OverWatch Elite analysts in-region.

• Evaluate employee performance and assist Sr. Manager in identifying hiring and training needs.

• Anticipate problems/issues and take a proactive approach to minimizing impact by finding solutions.

• Track team performance, goals, objectives, projects, and ensure KPIs are met.

• Coordinate daily operations within the regional OverWatch Elite team.

• Assist cross-regional OverWatch Elite teams as needed.

• Prioritize and respond to important projects/tasks.

• Assist analysts with conducting threat hunting, intrusion analysis, client meetings as needed.

• Identify bottlenecks, roadblocks, problems, and find well thought out solutions.

• Conducting threat hunting, intrusion analysis and client environmental reviews, to enable the detection and disruption of threats in customer Falcon environments as needed.

• Deliver insight into industry attack trends and defenses by developing and maintaining deep awareness and understanding of evolving threats, adversaries and intrusion trends.

• Development and delivery of impactful threat briefings, reporting and presentations to customers by providing actionable intelligence and coaching.

• Adapt communication styles to different audiences/situations and conduct regular team/1-on-1 meetings with direct reports.

What You’ll Need:

• You are proficient in English, with strong written and verbal communication skills.

• Proven ability to convey extremely technical concepts to both technical and executive level stakeholders.

• Prior experience managing and leading high performing technical teams.

• Demonstrable experience of working in a client-facing Cyber Security role.

• You have a strong understanding of current and emerging threats and ability to demonstrate practical knowledge of security research and threat hunting concepts and methodologies.

• You enjoy working with clients in a consultative capacity.

• Ability to work collaborate with out-of-region teams (at times) outside normal business hours.

• Ability to to work in an on-call capacity if needed.

• Two (2) or more years of significant client-facing relationship management experience

• Prior cyber experience in two (2) or more of the following:

  • Threat response

  • Intrusion analysis

  • Endpoint incident response (MAC, Linux, and/or Windows)

  • Malware analysis

  • Penetration testing

  • Threat hunting

  • Information security consulting

  • Intelligence

• Knowledge of operating systems other than Windows (Linux, Unix, Mac)

• Experience with big-data processing tools such as Splunk, Humio, ELK etc.

• Bachelor’s degree in information security or related discipline or the equivalent of six (6) years or more in the industry as job experience

• Experience with automation, JIRA, or project management concepts

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