Our Learning Engagement team plays a crucial role in training our clients on how to create a Collaborative Learning organization and how to use our platform to reshape the way corporate learning is being distributed. They are a team of learning and development subject-matter experts, who excel in consultative roles. The ideal candidate is passionate about organizations that view learning as a competitive advantage and want nothing more than to work with L&D leaders to help them execute their digital learning strategy. 

As a Learning Engagement Coach, you will be part of the implementation team whose mission is to support customers during the launch of their new collaborative learning software. You will own a portfolio of customers that will require you to execute a blended training approach, combining e-learning and live workshops, to help them understand and make the most of our exciting learning platform. Success in this role is measured by meeting key project timelines, customer satisfaction and customer retention.

Within 1 month, you will:

• Become a Trello and Convexity expert through our onboarding process
• Understand how our Customer Success Team works together to make customers successful
• Master our product and services offering 
• Meet the global team through virtual coffee meets and happy hours

Within 3 months, you will:

• Host your first workshops with customers and get feedback from your peers
• Define your quarterly priorities in relation to the Customer Success Team with your coach 
• Become an active participant in updating our internal knowledge base on Trello to help the LEC team succeed and scale as we grow

Within 6 months, you will:

• Prepare your first complex workshop series with Enterprise customers
• Participate in regular Discovery Meetings with Product Managers to identify the features that will impact your team's activity
• Participate in pre-sales activities when large prospects need to experience first hand the type of support an LEC will provide

Within 12 months, you will:

• Create the scripts and associated educational resources for new services delivered by the LEC 
• Onboard and mentor at least 1 new LEC

The Skills Set

• Bachelor’s degree
• Experience with creating or managing learning and development curriculum 
• You are recognized for your listening and teaching skills
• You express your ideas in a clear and concise manner, both in writing and orally
• You are proactive and prefer working in a strong results-oriented culture
• You are curious and have a strong appetite for digital tools and processes
• Bonus if you are multilingual (Spanish, German, etc)
• You are enthusiastic about our culture explained here

What we offer

• Compensation. Competitive salary + equity
• Benefits/Perks. Comprehensive medical, vision and dental insurance. 401k matching. Generous parental leave policy. Level up your skills with our very own platform. Apero with team members from around the world. 
• Balance. We offer 20 days of annual PTO + 5 days for sick leave + holidays! We are remote-friendly and promote flexible work hours.
• Culture. We are powered through our culture called Convexity (you will hear this a lot). We are strong-believers in documenting our process, sharing continuous feedback and having low authority. Click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond.

Interview process

• Call with our recruiter 
• Interview with the new LEC Coach
• Case study with the new LEC Coach & another LEC from the team
• Culture fit with a member of the Client Success Team
• Interview with VP Client Success
• Offer!

Who We Are

360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.

360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $240 million, with 300+ team members across New York, Paris, and London. You can learn more in this blog post from our CEO: https://360learning.com/blog/top-down-management/.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!