L&D Facilitator at LendingClub

| Provo, UT
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LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC, and the only full-spectrum fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals. We're leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About the Role

Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are excited about their career, inspired by our vision, and embody our values. By joining the Operations Learning and Development (L&D) team as a Facilitator, you'll have the opportunity to develop and grow team members in Operations into high performing associates, who empower those who strive to achieve financial success. As a facilitator, you are relied upon to lead learning sessions that impact performance in Operations and for creating a learner-centric environment.

In this role, you'll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles:
"Build a Relationship, Make it Easy, and Think Ahead"

You are an excellent communicator, presenter, and teacher who will measure learner performance, the quality and effectiveness of training, and apply appropriate learning tools to maximize the learning experience. You will maintain proficient knowledge in at least two production departments within Operations; maintain and apply learning tools (methods, checklists, and skill-building agreements) to encourage team member development.

What You'll Do

  • Deliver engaging, interactive training to adult learners through new hire training programs.
  • Lead live and virtual technical instruction to LendingClub team members in Operations, without always being the subject matter expert yourself.
  • Partner with and rely upon coaches and subject matter experts to relay best practices and organizational knowledge utilized in the Operations community.
  • Participate in LendingClub Ops L&D training certification program, and certify by way of classroom observation according to standards set by L&D leadership, twice each year.
  • Lead new hire training programs for periods of 6 weeks at least 6-8 times during a calendar year; responsible for the overall onboarding experience for the new hires.
  • Manage leadership tasks for new team members, such as managing new hire time, performance coaching/management, 1:1 feedback during class, and monitoring performance during the learning cycle.
  • In addition to providing leadership expertise, the facilitator is also responsible for managing the new hires' adherence to schedule, breaks, etc.
  • Ensure all change management communication is covered with team members during their participation in a training program.
  • Facilitators will track and document performance according to required metrics, as well as have corresponding performance management conversations as required.
  • Prepare for training sessions by ensuring that materials have been prepared and logistical information has been communicated according to required training playbooks.
  • Work closely with instructional designers and technical writers on the creation of training curriculum and documentation.
  • Partner with the Learning Analyst to collate data on their new hire with regard to attrition numbers, tardy occurrences, OJT(on-the-job) performance, etc., and assist in the building and reporting of learning performance data to stakeholders.
  • Use metrics as benchmarks and offer evidence of the effectiveness of the training and organizational change.
  • Measure post-training performance gaps to identify opportunities for continuous improvement with an emphasis on achieving performance results.
  • Learn Quality Assurance (QA) standards required by LendingClub, and take steps toward calibration with the QA team, in order to provide QA feedback to learners during OJT portions of the training.
  • Up to 50% travel required.

About You

  • 1+ years of training experience
  • Value a service mindset
  • Adept in managing large groups and experience in coaching to performance
  • Knowledge of learning and development technique, theories, methods, materials, and programs
  • Experience working in an Operations setting
  • Strong presentation and communication skills
  • Experience in managing a Learning Management System
  • Proficient in Microsoft Office, especially PowerPoint and Excel
  • Demonstrated ability to lead and drive change within teams
  • Team player, willing to adapt based on business needs

Why you should join

A great place to develop your career

Operations Learning & Development is at the forefront of an employee's path within Operations, and there every step of the way to support, engage, and motivate them on their professional journey. We are learning professionals who believe in a learner-centered and performance-based environment, and we want you to learn and grow with us. You'll have the opportunity to train, mentor, and maximize the skills of LendingClub team members.

Your measure of success
  • Throughput of the new hire class you facilitate/support i.e. their performance will drive yours.
  • Quality and effectiveness of training, as evaluated based on learner performance and learner feedback
  • Be certified twice per year by L&D leadership, by way of classroom observation and showcasing the required facilitation skills
  • Your scorecard will consist of a combination of the above, along with leadership attributes as to how you demonstrated LendingClub values

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected]
More Information on LendingClub
LendingClub operates in the Financial Services industry. The company is located in San Francisco, CA. LendingClub was founded in 2006. It has 1335 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 12 open jobs at LendingClub, click here.
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