Cognizant Technology Solutions is seeking for "Java Developer (Production Support Analyst)"; who could join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you!

Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a "Green Card") for this role.

Job Title: Java Developer (Production Support Analyst)
Job Location: Richardson, TX

Job summary

• Troubleshoot application issues by analyzing data/application/interfaces.
• Assist during support hours of operation (9AM to 6PM Central Time) and also during off hours for production emergencies.
• Work on Incidents, Service requests, Problem Records/Tasks and Change Requests within SLA
• Respond to and act on Alerts within SLA

Experience: 4 to 8 yrs
Required Skills: Core Java, Spring MVC, ANSI SQL
Domain Skills: PBM
Nice to have skills: Oracle, Hibernate, JDBC, JavaScript, Spring Core

Job Description:
Roles & Responsibilities Developer Science / Engineering Graduate. Resolve unknown incidents and adhocrequests, handle operational changes and functional enhancement requests, participate in identifying problems, perform root cause analysis, contribute to knowledge base and participate in activities like Release acceptance and application Continuity Support WITH the objective of providing end of term (Quarter / Year) Support to the project WITHIN THE LIMITS OF pre-defined corporate guidelines."

Stakeholder Management:

• Monitor availability of the applications and notify support team in case of exceptions and also provide update to applications owners and business stakeholder on the status and the potential impact.

Service Management:

• Manage tickets and tasks escalated by the Level 1 team (Service Operations analyst) and also handle Customer requests assigned by the Lead
• Escalate tickets that require external intervention
• Alert Leads for tickets where there can be a potential SLA breach
• Ensure quality of deliverables through self-review
• Provide inputs to task estimation.

Service Tracking:

• Provide daily status updates on tasks assigned to the Sr. Service Analyst / Service Lead
• Ensure incidents, Service requests, Operational change requests and enhancements are handled within the agreed targets
• Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)
• Collate data and provide inputs for reporting requirements.

Service Execution:

• Responsible for coordination with other support groups (such as infrastructure, product vendor etc.)
• Comply with defined process during task execution (including problem management, KEDB management etc.).

Knowledge Management:

• Participate actively during Knowledge transition (KT sessions) and contribute
• Contribute and participate proactively in knowledge sharing sessions
• Provide complete KT to support teams before any production rel

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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