CMS

The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job purpose

Provides hardware and software support to internal customers. Provides guidance and training to Associate IT Support Specialists.

Duties and responsibilities

• Maintains, analyzes, troubleshoots, sets up, configures, and repairs computer systems, servers, hardware, network equipment, and computer peripherals
• Documents, maintains, upgrades or replaces hardware and software systems
• Analyze and make recommendations for hardware and software standardization
• Supports and maintains user account information including rights, security and systems groups.
• Resolves trouble tickets for IT related issues
• Ensures security and privacy of company data and equipment
• Sets up and maintain Exchange accounts for users
• Uses discretion in the use of outside vendors to resolve issues. Works with vendors engaged to resolve issues
• Works on project teams as assigned to complete work correctly and on schedule
• Provides superior customer service to IT requests and questions of the staff
• Mentors and supports Associate IT Support Specialist
• Create/update documentation, procedures, and processes used by the team.
• Maintains safe work environment by following standards and policies
• Performs other duties as assigned

Qualifications

• High school diploma or general education degree (GED) required
• Technical degree preferred
• Certifications from CompTIA, Microsoft or HDI preferred
• Minimum of 2 years of experience in the field or in a related area
• Familiar with a variety of the field's concepts, standards, practices, and procedures

Working conditions

This position is generally performed in a typical office environment that is usually quiet. Employee is expected to work collaboratively with team members, as well as able to work independently with limited supervision. Work will require significant computer and telephone work.

Physical requirements

While performing the duties of this Job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Supervisory responsibility

None.

AAP/EEO Statement

ZOLL is committed to fostering an inclusive workplace, where unique identities, backgrounds, cultures, perspectives and experiences are respected and valued.

Equal Opportunity Employer - Disability and Veteran

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.