Description

Job Summary

This position is in Oklahoma City, OK, at the Department of Transportation (DOT) Facility Building and is assigned to

provide the below described services in support of the Desktop Engineering team. The candidate will be assigned to

the Tier2 Desktop Engineering team and serve as a Desktop Engineer focusing on supporting customer requests and

on the requests for technology refresh (replacement and upgrade of current desktops or laptops). The work is

performed in a Microsoft Windows environment. Desktop Engineering / Customer support activities are performed

within the Oklahoma City facility.

High Priority qualifications, skills, experience, certifications

The support will range from simple to complex system issues and may include VIP support requirements.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus.

• Customer service and communication skills
• Troubleshooting Microsoft Windows 7, 10 (mid-level)
• Installation and configuration of new machines in a Windows environment.
• Smart cards / PIV cards (general knowledge)
• Experience with Office 365, VPN, Active Directory, Thin Client
• Provide Remote Tool Support
• Conference Room / VTC Setups
• HDI Desktop Tech
• ITIL V4

Role and Responsibilities

Duties: Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.

Qualifications

Qualifications and Education Requirements

Must have a minimum of 5 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.

Preferred Skills

Experience with Office 365, VPN, Active Directory, Thin Client

Familiarity with Service Now

Familiarity with BMC Remedy

Additional Notes

US Citizen or alien who has been lawfully admitted for permanently residence or employment. Ability to attain a Public Trust clearance.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.