IT Support Associate at Arcadia

| Washington DC
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Join a mashup of energy enthusiasts and creative tech wizards who are taking the call to fight climate change. Disrupt and reimagine the energy experience using modern technologies.

Arcadia is a technology company revolutionizing the energy industry. We make choosing clean energy easy for everyone, no matter where you live or who your utility provider is. Founded in 2015, Arcadia set out with one purpose that continues to drive us today: a 100% clean energy future.

We have built an innovative and powerful set of capabilities that allow us to integrate with our members’ utility accounts across all 50 states and seamlessly provide them access to clean energy, through direct-to-consumer and B2B offerings.

What we’re looking for:

We are seeking an IT Support Associate to join our Engineering organization and help manage the onboarding and offboarding process, assign physical assets, grant access to various systems, support enterprise SaaS products, enforce security policies, and more. The ideal candidate is customer service oriented, detail- and data-obsessed, with excitement for problem-solving and working collaboratively with others in a fast-paced, highly dynamic environment. This is an exciting and challenging opportunity to expand our core IT team in order to sustain our rapid growth.

We are prioritizing hiring for our D.C. office, with this role reporting to the Head of Information Security. 

What you'll do:
  • Install, maintain and configure hardware and software systems according to company policies
  • Troubleshoot and repair network, hardware, and software components
  • Able to work with the Mobile Device Manager and software deployment system
  • Perform routine maintenance and inspection of network and server systems
  • Test network and server systems to verify functionality and performance
  • Perform hardware and software upgrades to achieve optimum performance levels
  • Perform root cause analysis of complex problems and provide corrective actions
  • Maintain IT infrastructure and manage help desk issues
  • Perform system backup and database archiving processes to ensure data recoverability
  • Update software antivirus on a regular basis
  • Provide technical support to servers, networks, telephones, and other computing platforms
  • Order and stock equipment and supplies when necessary
  • Provide preliminary diagnosis and triaging for a range of technical incidents
  • Provide advice, support, and help train users during the deployment of new technologies or features
  • Monitor and control expenses within the allotted budget
  • Assist in installation and maintenance of telephone system
  • Empower, guide, and maximize a team of mission-driven engineers to solve challenging problems in the energy industry by building out security solutions
  • Deliver results in the fast-paced environment of a growing startup while always treating team members and colleagues with empathy & humanity
What will help you succeed:
  • 1+ years of experience in IT and/or IT related support experience 
  • Progressively responsible experience in the development, installation, and maintenance of information systems
  • Strong interpersonal and communication skills, both written and verbal; able to work collaboratively with a team, yet maintain a self-starter attitude
  • High level of patience and flexibility
  • Strong organizational, technical, and analytical skills; detail-oriented
  • Ability and internal drive to problem-solve, both creatively and pragmatically
  • Curious about technology and how it can be used to solve business problems
  • General understanding of networking (DHCP. DNS, Internal and External IP Structure)
  • Proficiency in GSuite, Zoom, or Okta Administration a plus
  • Professional technical certification(s): Microsoft, Apple, Cisco, etc., a plus
Benefits:
  • Market-based compensation (salary + equity)
  • Healthcare, dental, vision, 401(k) and commuter benefits
  • Paid Time Off (holidays, vacation, professional development, volunteer, parental leave)
  • A supportive engineering culture that values diversity, empathy, teamwork, trust, and efficiency
  • Professional development opportunities
  • All-company lunches
  • Free clean energy
  • A chance to decarbonize and disrupt the energy sector

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • HadoopDatabases
    • SQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • PixelmatorDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen

An Insider's view of Arcadia

What's something quirky about your company?

I love how Arcadia has this really cool and quirky way of introducing new Employees that I've never seen anywhere else - right around the start of WFH we launched a weekly interview show to introduce new Arcadians and engage them in the culture, I think half the company has been interviewed at this point and it's a great way to get to know people!

Cam

IT Manager

What are Arcadia Perks + Benefits

Arcadia Benefits Overview

We offer industry leading benefits including unlimited vacation that Arcadians are able to use to ensure their work life balance.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Arcadia we create programs and opportunities that allow connection with one another and bridge the work from home gap. We host themed events, contests with prizes, and provide resources for shared personal and professional interests.

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