Primary City/State:
Phoenix, Arizona

Department Name:
IT Customer Support-Projects

Work Shift:
Day

Job Category:
Information Technology

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

The IT Renewal Team is responsible for meeting the on-site IT needs of all Banner facility locations. In this position you will support facilities across the Greeley, CO area.

As an IT Desktop Technician I you will assist with technical support for desktop computers/laptops, applications and related technology. This includes performing equipment installation/upgrades, troubleshooting and problem resolution, and preventative maintenance in accordance with standard guidelines and procedures. In this position you will interface with other information technology team members, as well as employees, leaders and physicians on a regular basis to support information technology needs. In this role you will be required to frequently travel to different Banner locations. Reliable transportation is a must. Banner Health IT was awarded Insider Pro and Computerworld's 100 Best Places to Work in IT for 2020 and 2021!

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position is an entry level position that supports and maintains the desktop and mobile computing environments to ensure high quality customer service. This position is responsible for interfacing with team members within the department, as well as, customers throughout the enterprise in various project assignments and daily duties.

CORE FUNCTIONS
1. Assists customers with installation, configuration, ongoing usability of desktop related endpoints and software complying with given standards and guidelines to include onsite, remote, affiliates and partners.

2. Communicates with customer throughout the lifecycle of the provided service to ensure the customer stays informed.

3. Follows standard procedures to perform basic desktop troubleshooting, request fulfillment and other support activities, escalating issues to Desktop Tech III, Desktop Tech IV or IT Coordinator as appropriate.

4. Responsible for the ongoing maintenance of the supported desktop environment.

5. Follows all asset management procedures and guidelines. Ensures order and stock management are maintained.

6. Documents all actions of end-user requests and/or problem resolution using tracking management systems.

7. Assists in needs assessment recommendations though the appropriate investigation of specific customer and departmental computing needs.

8. This position is responsible for systems across multiple departments system-wide and requires interactions at all levels of staff and management.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Strong work ethic and initiative to work well in a team environment. Customer service skills. Requires communication and presentation skills to engage technical and non-technical audiences at all levels of staff and management. Must be knowledgeable and technically adept in the use and operation of a wide range of desktop, mobile devices and network connectivity. Knowledge of Microsoft Office O365 applications.

Variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Associate degree or combination of education and relevant work experience.

A+ Certification. Net+ Certification. General knowledge of a healthcare environment is desirable. Proven work experience as a Desktop Support Technician or similar role. Hands-on experience with Windows OS and mobile platforms.

Additional related education and/or experience preferred.