Responsibilities:
- Provide support for Federal and contractor employee on-boards, transfers, and off-boards
- Assist with monitoring and tracking ITPOC & Logistics mailbox requests per procedures, and acknowledging, processing, following-up on, providing status updates and closing out customer requests for IT printer supplies/maintenance, IT equipment hardware, software and peripherals, monthly wireless refreshes, mailbox creation and increases, bridge lines, VTC set-up, space, and other HQ and TSIF Customer Service and facilities-related requests handled by ITPOCs
- Manage task by training and delegating the tasks to the team and self accordance with bandwidth and availability
- Lead tracker refinement and Daily Stand-Up meeting
- Assist with escalation of requests to appropriate APM and IT partners
- Assist with maintaining IT asset inventory information and documentation
- Create SOP documentation when necessary
- Ensure updated information and documentation is accurate, complete, and logged/uploaded into internal APM databases as well as in TSA’s property management system of record
- Assist with annual IT Asset Inventory and reconciliation of records documenting the location for all accountable IT assets
- Assist with HQ and TSIF Customer Service support activities to include collecting and delivering parking permits, coordinating/distributing bulk paper supplies to copier/printer areas, organizing areas, coordinating office/cubicle moves and supporting administrative activities associated with minor construction and space re-modification projects
- Assist with Space Planning efforts by tracking and maintaining office-wide seating requirements and space allocations
- Provide bi-weekly floor plans updates for HQ and TSIF spaces and upload them to the iShare home page
- Provide floor plan plotter copies for leadership when requested
- Assist with monitoring printer and office supply inventories, notifying federal leads when inventory thresholds are met
- Assist with ensuring printers/copiers are operable by replacing ink/toner cartridges and coordinating Office of Information Technology (OIT) repairs and replacements, when needed
- Task Management : documenting customer requests as tasks in Excel and assigning them to the team and self, based on bandwidth and availability
- Collaboration: working with the team and external teams, such as IT, to ensure task completion and accuracy
- Documents and Reporting: Creating SOPs as needed, and pulling reports for management upon request
Requirements:
- Bachelor’s Degree or 6+ years of Executive Administrative experience
- 1-2 years of experience as an IT POC:
- Government agency experience is a plus.
- Managing a shared inbox for IT requests for new on-boards and off-boards, and updated equipment and/or office/cubicle spaces
- Updating and maintaining an employee database
- Expertise in Microsoft Excel and Microsoft Visio
- Updating task lists and floor plans
- Setting up and issuing GFE to new on-boards and off-boards (per the shared inbox requests)
EEO Employer
RELI Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
HUBZone:
RELI Group is an established SBA certified HUBZone and 8(a) small business. We encourage all candidates who live in a HUBZone to apply. You can check to see if you address is located in a HUBZone by accessing the SBA HUBZone Map.
Vaccine for COVID-19:
All RELI Group employees and contractors must be fully vaccinated against the COVID-19 virus or have an approved exemption for a doctor-verified reason or a sincerely-held religious belief. Employment with RELI Group and/or engagement with the Company as a contractor is contingent upon providing proof of COVID-19 vaccination or exemption approved by the Company.