Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department OverviewEnvysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.
Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
Job Description

The Install Support Technician is responsible for supplying technical support to internal and external teams. handling calls from partners during install, training internal and external team members and assuring installs are completed to the technical standards set by Envysion. 

Works closely with partner Project Managers managing field technicians, Envysion Project Managers, Sales Engineers and Customer Support Technicians to ensure that installs are successfully completed in a timely manner. 

Workplace:

This is a hybrid position with in-office and remote work. Must be willing to commute to our Westminster office 2-3 times per week.

Responsibilities:

• Ensure that long term partner and customer relationships are protected by providing excellent customer service.

• Assist with maintaining customer relationships by providing excellent feedback to customers on their install partners’ performance. 

• Ensure that the detailed technical plans provided in the Installation Work Order Scope of Work are executed by internal and external team members

  • Train the trainer or technicians prior to a rollout

  • Troubleshoot technical issues with technicians in the field

• Ensure the solution has been correctly and completely integrated by performing the prescribed detailed technician checkout process

• Update internal teams and systems accordingly

• Work with internal teams when technical issues occur to resolve at the earliest time frame 

• Must be able to adhere to company and departmental policies and procedures 

Qualifications:

• High School Diploma or GED

• 3+ years’ experience in a technical support role with progressive advancement in responsibilities/duties 

• Field experience a plus

• Formal technical training preferred 

• Knowledge, Skills and Abilities Required:

• Computer literate including Linux and Google products, Salesforce is a plus

• Strong system integration experience

• Strong Networking knowledge

• Knowledge of surveillance system installations and operations

• Ability to multi-task while working in a fast-paced environment

• Ability to work nights and weekends if required

• Ability to work independently with little supervision

• Must have excellent communication skills with co-workers, field techs and customers

• Excellent follow-up/follow through skills

Hourly range for this position in Colorado is: $18.00 - 20.00 per hour. Compensation offerings will be evaluated based on individual experience and skills.

Basic Requirements

• High School Diploma or GED

• 3+ years’ experience in a technical support role with progressive advancement in responsibilities/duties 

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits effective Day 1
• 401K with Company Match and Day 1 vesting
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.