Description & Requirements
About the Role:
Responsible for overseeing the on-site installation, servicing, and repair of equipment/systems including evaluation of existing installations for operational efficiencies and potential business risks. Functions as a company liaison with customers on administrative and technical matters for assigned projects. Identifies, positions, sells, and delivers consulting services for networking and security related topics. Responsible for billing of both T&M and consulting services.
What You'll Do:
• Provides quality telephone support with a high degree of customer service, product expertise and timeliness
• Troubleshoots, diagnoses, and oversees repairs of defective equipment and software
• Performs selected software troubleshooting and repair
• Establishes and maintains effective customer relations
• Resolves issues with maintenance agreements, and presents service offerings
• Maintains current knowledge of relevant product offerings and product support procedures in order to provide accurate solutions to customers
• Documents customer problems/issues as well as troubleshooting steps and resolutions
• Elevates unresolved problems or issues within prescribed timeframes
• Be able to attain a monthly revenue quota
• Sell and provide consulting services on a regular basis
• Sell/upgrade and install products for the existing customer base
What You Need to Succeed:
• 2+ years applicable experience
• Requires the ability to troubleshoot and configure various Hardware and Software including but not limited to: Server's, PC's, Scanners, Printers, RF and POS equipment, Windows OS, and Linux.
• Customer experience skills
• Requires good oral and written communication skills to work effectively with others both inside and outside departmental boundaries, at remote locations and/or outside the company
• Experience in a support environment with high call volumes desired
• Industry knowledge/experience
Why You Should Click Apply:
With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning. Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice. As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen your skills, and to work interdepartmentally on a global level. Check out what some of our employees are saying about internal mobility at Epicor here.
"Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status."
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