At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston. 

Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.

Role Description: Help Desk Technician  

Role Purpose: 

As a Help Desk Technician, you will provide Tier 1 support to our user base via phone, email, and Instant Messaging. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond Tier I span of control.

You are the ideal candidate if at the minimum, you have an Associate Degree in Information Technology with 2 years of experience working in a help desk environment. Proficiency with Windows and MAC OS is a must, as is a passion for providing quality customer service with strong communication skills. You need to be a highly detail oriented and analytical individual to accurately capture customer interactions and close out submitted trouble tickets in a timely manner.

Responsibilities:

• Experience Support Mac, Windows, and Linux operating systems.
• Administer Google Suite, Office 365, and Microsoft Azure.
• Manage Mobile Device Management (MDM).
• Provision and deploy Windows and Mac devices.
• Implement and administer new software applications.
• Follow IT Onboarding and Offboarding Procedures.
• Create and Maintain Internal IT Procedure Documents and Knowledge Bases.
• Communicate with end users as required, keeping them informed of ticket progress.
• Improve customer service, perception, and satisfaction.
• Ability to work in a team and Work on special projects as needed.

Requirements:

• Minimum of an Associate degree or 2 years of helpdesk work experience required.
• Strong customer support skills with great communication skills.
• Problem-solving ability to diagnose and resolve basic technical issues.
• Demonstrates eagerness to learn and be flexible with the ability to multi-task.
• Ability to multi-task and organize priorities, while maintaining a high focus level.
• High level of professionalism and ability to maintain confidentiality.
• Ability to commute to Wasabi’s Boston office at least once a month.

Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.