Global Customer Support Analyst (Denver, CO / Remote, US)

+1 more | Remote
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Bombora provides a global B2B intent platform powered by the world’s largest publisher data co-op. Our data allows sales teams to base their actions on the knowledge of which companies are in-market for their products and empowers marketing teams to practice #SustainableMarketing. We process billions of content interactions daily to detect intent signals from companies around the world.

Bombora is growing and we need you to help us succeed!

As a Global Customer Support Analyst you will be responsible for helping our customers and internal team members by delivering various operational needs. Our team provides consultative support through technical knowledge, problem-solving, and responding to all requests to maximize customer satisfaction. Bomborians value (to name a few) putting people first, growing themselves at Bombora, and believe flexibility is key.  We are looking for a hardworking, action-oriented person who is mentally agile and ready to jump in and impact the team. 

You are collaborative, detail-oriented, responsive, eager, and have a strong process focus. You will have a wide range of responsibilities - from reporting to user creation to troubleshooting. Still, the primary key to success in this role will be to maintain a positive working attitude and be ready to rise to the challenge of communicating thoughtful, complex solutions that help drive our customers’ success and grow their business.

You will…

  • Perform customer support inclusive of UI account set up/maintenance, data management, and responding to ad hoc queries while adhering to SLAs
  • Develop and analyze standard and custom Company Surge® data reports
  • Build and analyze historical reports and performance dashboards using Company Surge® data 
  • Provide technical support for Looker, Google Analytics, and internal Integrations
  • Be a steward of clean company data inclusive of system audits
  • Collaborate cross-departmentally to achieve company objectives

 You have…

  • 1+ years of experience in a support-oriented role
  • Advanced Excel experience; basic SQL, Looker, Salesforce, and HubSpot experience a plus
  • Customer support mentality - creating a great experience for our customers
  • A self-starter attitude and are eager to learn
  • A customer-centric mindset
  • Experience working in a fast-paced environment
  • Strong problem solving and technical skills
  • Strong organization and prioritization skills
  • Great communication skills both written and verbal 

Perks and Benefits

  • Health / Dental / Vision
  • Flexible Spending / Health Spending Accounts
  • Unlimited Vacation / Paid Holidays / Summer Fridays
  • Education / Tuition Assistance / Annual Learning Stipend
  • 401K / Match
  • Generous Parental Leave (16 weeks primary/12 secondary)
  • Commuter Benefits
  • On Demand Learning (Udemy)
  • Team Lunches / Outings / Events (Yes! We found a way to do virtually!)
  • Offices (for when you want one)

Compensation Package

  • The salary range for this position is $60,000. to $65,000. base, plus bonus target of $10,000. Actual compensation may vary and will be based on a candidate’s qualifications, skills, experience, and location.
  • Equity

 

At Bombora, we embrace diversity because it breeds innovation. Bombora is an equal opportunity employer and participates in E-Verify. Employment offers are contingent upon completion of successful background checks.


 #BI-Remote 

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Candidate Location Eligibility:
New York City, NY

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • FluxLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • CakePHPFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

An Insider's view of Bombora

What’s the vibe like in the office?

The Bombora offices are upbeat and energetic. Throughout the day you’ll find people collaborating on new projects, chatting on walks between meetings, or participating in the various pool and ping pong tournaments. I love being able to come into an office where the people are friendly and collaboration happens organically every day.

Amanda

Senior Product Manager

What does your typical day look like?

A typical day usually consists of attending our daily stand-ups, whiteboarding/collaborating with other software engineers on items that are in our current sprint/backlog, and coding either independently or through pair programming with others.

Brian Ly

Software Engineer I

How does the company support your career growth?

Bombora supports my career growth by giving me the resources and tools to hone my skills through online courses, great leadership, and financial support for attending conventions. My opinions are always taken into consideration when determining the actions that need to take place in order to reach my goals.

Kyle

Test Automation Engineer II

How do you make yourself accessible to the rest of the team?

My door is always open to all Bommies for frank and discrete discussions ranging from professional to personal. This has been particularly helpful for giving my diverse team a safe place to share their concerns in 2020 regarding the pandemic, racial justice and politics. I also book virtual brunch with members of other teams just to chat!

Havona

General Counsel & Chief Privacy Officer

What projects are you most excited about?

I’m currently looking forward to quite a few product roadmap advancements on the horizon. Jonathon (VP PM) has been an amazing addition and believes that customer feedback is extremely valuable. He has a data driven approach to his views on the future of intent data and it’s easy to get behind his vision.

Jen

Customer Success Manager

What are Bombora Perks + Benefits

Bombora Benefits Overview

Unlimited PTO, Medical, dental, vision, life; 401k Plan with match; Flexible Spending and Dependent Care; Commuter Benefits; Long and Short-term Disability; Paid Parental leave; Tuition reimbursement; monthly lunches

Culture
Volunteer in local community
Partners with Nonprofits
Bombora is proud to work with Non Profits that give back to the environment, like Surfrider and Keep Tahoe Blue.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Training is delivered by our in house employee resource group focused on equality and inclusion.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
All employees receive stock options!
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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