Bombora provides a global B2B intent platform powered by the world’s largest publisher data co-op. Our data allows sales teams to base their actions on the knowledge of which companies are in-market for their products and empowers marketing teams to practice #SustainableMarketing. We process billions of content interactions daily to detect intent signals from companies around the world.

Bombora is growing and we need you to help us succeed!

As a Global Customer Support Analyst you will be responsible for helping our customers and internal team members by delivering various operational needs. Our team provides consultative support through technical knowledge, problem-solving, and responding to all requests to maximize customer satisfaction. Bomborians value (to name a few) putting people first, growing themselves at Bombora, and believe flexibility is key.  We are looking for a hardworking, action-oriented person who is mentally agile and ready to jump in and impact the team. 

You are collaborative, detail-oriented, responsive, eager, and have a strong process focus. You will have a wide range of responsibilities - from reporting to user creation to troubleshooting. Still, the primary key to success in this role will be to maintain a positive working attitude and be ready to rise to the challenge of communicating thoughtful, complex solutions that help drive our customers’ success and grow their business.

You will…

• Perform customer support inclusive of UI account set up/maintenance, data management, and responding to ad hoc queries while adhering to SLAs
• Develop and analyze standard and custom Company Surge® data reports
• Build and analyze historical reports and performance dashboards using Company Surge® data 
• Provide technical support for Looker, Google Analytics, and internal Integrations
• Be a steward of clean company data inclusive of system audits
• Collaborate cross-departmentally to achieve company objectives

 You have…

• 1+ years of experience in a support-oriented role
• Advanced Excel experience; basic SQL, Looker, Salesforce, and HubSpot experience a plus
• Customer support mentality - creating a great experience for our customers
• A self-starter attitude and are eager to learn
• A customer-centric mindset
• Experience working in a fast-paced environment
• Strong problem solving and technical skills
• Strong organization and prioritization skills
• Great communication skills both written and verbal 

Perks and Benefits

• Health / Dental / Vision
• Flexible Spending / Health Spending Accounts
• Unlimited Vacation / Paid Holidays / Summer Fridays
• Education / Tuition Assistance / Annual Learning Stipend
• 401K / Match
• Generous Parental Leave (16 weeks primary/12 secondary)
• Commuter Benefits
• On Demand Learning (Udemy)
• Team Lunches / Outings / Events (Yes! We found a way to do virtually!)
• Offices (for when you want one)

Compensation Package

• The salary range for this position is $60,000. to $65,000. base, plus bonus target of $10,000. Actual compensation may vary and will be based on a candidate’s qualifications, skills, experience, and location.
• Equity

At Bombora, we embrace diversity because it breeds innovation. Bombora is an equal opportunity employer and participates in E-Verify. Employment offers are contingent upon completion of successful background checks.

 #BI-Remote