General Manager | London

About Blank Street

At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy. 

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• “My Home is your Home” Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

What's Brewing...

As a Multi-Store General Manager at Blank Street, your primary responsibility will be to build a world-class business and team within your neighborhood across many verticals. You’ll oversee and be held accountable to 4-5 Blank Street locations. You must be able to work independently, while also thriving in a team environment. We’re looking for dynamic leaders that will motivate and inspire our teams in the Cafes to fulfil and represent Blank Street’s goals and vision. We want our team to become part of the community’s infrastructure, serving customers with passion, care, and precision.

The right person for this role is a proven operator who takes pride in giving amazing hospitality experiences and influencing their team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer centric and believe in quality product through flawless execution. You empower your team to give customers exactly what they need, every day, in their way. You excel in high growth environments, thrive under pressure, are highly organised, and can handle competing priorities.

What you'll own

• Help hire and support a cohesive team of Baristas aspiring to be future General Managers
• Ensure our baristas are working towards delivering on our company goals while maintaining our cultural standards
• Develop meaningful ties with neighbourhood businesses and people to help grow local brand loyalty and goodwill
• Maintain elite operating standards across your locations
• Manage schedules and timeliness of the team
• Learn and adhere to our product, service and brand training playbooks
• Ensures all proper measures are in place to achieve the correct handling of product to retain its freshness and quality with both food and beverage
• Implement and maintain systems to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
• Maintains health standards at all times
• Accurately measure and report end-of-day KPIs, inventory counts, and incoming/outgoing transfers between commissary supplies and the carts under your management
• Assist the management team in creating and implementing strategies to grow our loyal customer base
• Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance.
  

Who are you

• 3-4 years of experience leading operations in high-growth hospitality/consumer brands
• Track record scaling and managing hospitality teams
• Track record managing inventory and supply chain ordering
• Highly effective interpersonal and communication skills
• Hands-on and highly action-oriented
• Excellent organisational skills and ability to perform under pressure and time constraints
• Deep knowledge and interest in specialty coffee

Benefits

• Private Health Care
• Discounted gym membership
• Pirkx Membership
• A whole lot of Blank Street swag & coffee

Job Type: Full-time

Schedule:

• Weekend availability

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What will you bring to Blank Street as a GM?

Work authorisation:

• United Kingdom