Job Description
WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.
BEHOLD! Do you like to solve technology puzzles? Would you like On The Job Training to be able to do so? In the role of Field Operations Technician, you will be responsible for responding to and resolving technical issues at William Hill partner properties. You will respond to service calls and travel to various properties to repair or inspect equipment to help prevent potential problems.
What You Will Do:

• Provide technical assistance to William Hill and Caesars Sportsbook partner properties
• Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress
• Travel to and from partner properties to identify, resolve or repair hardware/software problems
• Maintain and troubleshoot network and/or physical problems with our systems
• Install hardware/software following our design or installation specifications
• Proactively inspect equipment to help prevent future service calls
• Identify recurring issues, document, and report to the Software Support team for testing
• Explain and train software application procedures/instructions to sportsbook personnel
• Train and assist lower-level staff with installation and maintenance requirements.
• Perform other duties as required

What You Will Need:

• 2 Years of service as a technician (casino/computer tech) or equivalent education.
• Experience working with hand and power tools. Knowledge of network testing equipment.
• Knowledge of Windows-based computers and basic ISP knowledge
• Ability to work on your own, follow directions and complete assigned projects in a timely manner.
• The ability to conduct yourself in a professional manner towards other staff and our customers. Free of conflicts regarding subjective opinions or interests.

Physical Requirements:

• Must be able to lift, carry, pull, push 100lbs.
• Must be able to twist, bend, reach, climb, squat or stoop with no significant boundaries.
• Must be able to stand for extended periods of time
• Must be able to write for extended periods of time
• The position requires a significant amount of driving. Enjoying driving would be helpful.
• Must be 21 years old with a valid driving license and clean driving record
• The successful applicant may be exposed to sounds at 90 decibels
• The successful applicant may be exposed to a smoke-filled environment
• You must successfully complete a background and drug screen

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Sportsbook & Casino reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete a drug test and background check upon offer acceptance.
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!