Executive Line Support at Young Living Essential Oils (Provo, UT)

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Become a part of the Young Living family!

Young Living is a universally known, household name that is revered and respected for the countless benefits it brings to humanity. Propelled by the world's purest essential oils and oil-infused products, along with our passionate commitment to empowering individuals to whole-life wellness, we champion the modern essential oil movement. A global, purpose-driven wellness revolution is underway, and Young Living leads the charge.

Working at Young Living

Our community of wellness started small in 1993, when D. Gary Young and Mary Young developed their first organic herb farming and distillation operation. After establishing Young Living in 1994, the Youngs developed its groundbreaking Seed to Seal® process, which preserves the integrity and potency of essential oils through every step of the production process.

We believe every person has the right to wellness. It transcends all and has the power to unite us as members of the same human family striving for the same happiness. It is part of the reason we are passionate about making everyone feel included, welcome, and respected. Regardless of age, race, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, ancestry, protected veteran status, or any other characteristic protected by local law, all are welcome in the Young Living family.

Who You Are:
  • Self-motivated, upbeat team member
  • Works well independently as well as in a team
  • Embodies Young Living's core values

What You'll Do:
  • Assisting member needs via inbound phone calls and email.
  • Remain productive within key performance indicators set by Leadership Support Management, including CSAT, Availability, Productivity, and Quality Assurance.
  • Showing empathy and compassion for all members who contacts in and using soft skills to de-escalate members when necessary.
  • Provide a world class customer service experience by dealing with issues with urgency and care.
  • Positive attitude, adaptable and coachable.
  • Intermediate skilled in Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Advanced knowledge of the English Language (Write, read, speak)
  • Basic typing skills (35 WPM required)
  • Passing score on core competencies examination
  • Have a member-first attitude in assisting our members with their various questions, concerns, or needs
  • Resolve product or service problems by selecting the best solution
  • Communicate consistently with departments and leaders for additional guidance
  • Effectively meet or exceed performance expectations, including call handling metrics and quality standards
  • Relate with customers by effectively building rapport in a personal and professional manner
  • Provide applicable, accurate, and appropriate information

Experience You'll Need:
  • High School diploma, customer service experience preferred

Additional information

Young Living is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're an active Young Living employee, please apply through Workday.
More Information on Young Living Essential Oils
Young Living Essential Oils operates in the Other industry. The company is located in Lehi, UT, Big Island, HI, Naples, ID, St. Maries, ID, Mona, UT, Tabiona, UT and Labbeemint, WA. Young Living Essential Oils was founded in 1994. It has 14832 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1 open jobs at Young Living Essential Oils, click here.
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