Enrollment Specialist at Thyme Care (Remote)

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Thyme Care is an oncology digital health start-up that’s focused on radically improving the cancer experience with early and ongoing intervention. We help members, caregivers, clinicians, health plans, and employers by coordinating integrated care that leads to better results, lower costs, and aligned incentives. Every Thyme Care member is assigned a personalized team of physician-guided oncology nurses and resource specialists who provide education, guidance, and advocacy as they navigate the complex healthcare system. We facilitate quick access to quality resources and high-value care, coordinating directly with providers and offering support every step of the way. Our high-touch, tech-enabled model generates actionable insights that allow us to identify at-risk members earlier and offer them the most relevant support based on where they are in their cancer journey—closing gaps in care and eliminating excess spend.

Your mission:

As an Enrollment Specialist, you will be on the frontlines serving members diagnosed with cancer, as an advocate who informs them about Thyme Care and how we can support them in their care journey. This role reports into our VP of Clinical Operations, and in it you will spend a significant portion of your time completing inbound and outbound phone conversations and interactions with members to enroll them in the Thyme Care program. In addition, you will listen to needs, surface goals and priorities, and assist our care team by helping them understand needs of the members we enroll and serve. You will help us improve Thyme Care’s service offerings by communicating the feedback from members, caregivers, and providers back to our leadership team. This role will begin as a contract (3 months) with an opportunity to convert to a full time position.

After your first three months you will:

  • Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and the Care team. 
  • Have begun contacting members to inform them of Thyme Care’s services and ways we can support them as they begin their cancer care journey. You’re also building strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction you have with them. 
  • Be able to explain the benefits of Thyme Care’s program and services in such a way that both members and caregivers understand how we can help them, at no cost to them, and enroll them in our program. 
  • Your goal will be to enroll 30 members a week.

On an ongoing basis you will:

  • Become an invaluable partner to our members, ensuring everyone that can benefit from our program understands the value of enrollment. 
  • You’ve helped the Thyme Care team improve our products and services in tangible ways by relaying real feedback from members and providers back to our Product and Care teams. You are constantly on the lookout to improve effectiveness and quality of our work with members.

WHAT LEADS TO SUCCESS

  • People-first. Thyme Care’s mission and members matter to you, deeply. You’re passionate about assisting people and their families during one of the most challenging seasons in their lives.
  • Expertise. Deep experience in service-oriented roles in relevant fields that require persuasive communication skills. 
  • Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues. 
  • Comfort with ambiguity.  You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
  • A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort with learning new software applications is important. Don’t worry if you don’t know how to use tools like the ones listed above yet, our team will be excited to help you learn. 
  • Comfortable with travel. You are able to travel for training and meetings 4-5 times each year. 
  • Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something.You’re always solving problems and going the extra mile for others.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections.

In addition, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages

An Insider's view of Thyme Care

What projects are you most excited about?

Health tech has traditionally tried to solve patient issues from a one dimensional approach, either through technology only or people only. At Thyme Care, our approach is to leverage both technology and people to be effective and scalable.

Alphan

Head of Data Science

What is your vision for the company?

We created Thyme Care to be that insider and patient companion from the start, and a knowledgeable support system throughout the entire cancer journey, for everyone.

Robin

CEO

What’s the vibe like in the office?

The team at Thyme Care has been inclusive, uplifting and encouraging since my very first day. The team is always checking in, celebrating each others success and comforting each other on challenging days. We care -- about each other, our members, and Thyme Care. I'm so thankful to be surrounded by coworkers and friends so committed to compassion.

Margot

Oncology Nurse Navigator

What are Thyme Care Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Thyme Care offers competitive compensation packages, including the opportunity to receive equity in the company.
Child Care & Parental Leave Benefits
Generous Parental Leave
Thyme Care offers up to 16 weeks of paid leave for either parent.
Flexible Work Schedule
Remote Work Program
We recognize the benefits of a hybrid company and culture. It enables us to hire the best talent we can find and offers our team flexibility and unprecedented work-life harmony.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
We enjoy plenty of events, team offsites, and happy hours. We believe in building a community, not just a company!
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks

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