At Qualia, we’ve built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

As Qualia embarks on its next phase of growth, we are seeking a documentation specialist for our Resware product, which is used by leading companies in the title insurance and settlement services industry.  As a documentation specialist, you will manage and update all Resware software documentation. A documentation specialist must have exceptional verbal and written communication skills in order to maintain the software documentation in a manner that can be clearly understood by Resware customers and partners, and they must be motivated to continually gain additional knowledge on new features and integrations.

RESPONSIBILITIES

• Acquire and maintain deep product knowledge in order to provide exceptional documentation
• Gather important information regarding new features, bug fixes, and integration partners
• Work with business associates and vendors, if necessary, to gain further knowledge to use in documentation
• Develop and monitor all documentation, including release notes, help files, job aids, and knowledge base articles
• Monitor and encourage the expansion of the internal and customer facing knowledge bases
• Ensure documentation consistency, accuracy, and integrity
• Maintain a record of all revisions to documentation
• Meet release and documentation deadlines
• Collaborate with internal and external teams to gather and share knowledge
• Anticipate potential issues with new features and integrations, and communicate those issues with the product team
• Serve as a resource for internal teams to offer training, insight, and guidance for new features and integrations
• Engage with customers to explain new features
• Promote the image of the company by conducting yourself in a professional manner

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Excellent verbal and written communication skills
• Excellent organizational and interpersonal skills
• Experience writing technical and product documentation
• Strong technical skills
• Attentive to detail
• Ability to comprehend and clearly communicate complex data
• Customer service oriented
• Ability to organize and prioritize multiple tasks and projects
• Demonstrable ability to analyze problems and recommend alternative solutions
• Experience in the real estate or title and escrow industry
• Existing experience with Resware a plus
• Self-motivated
• Proven ability to develop and cultivate lasting customer relationships with a diverse set of internal and external constituencies, including senior level executives, IT, technical support, customer support, and sales

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems—and we’re growing quickly. In order to continue building an engaging and dynamic organization, we’re committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. The team is temporarily remote during the pandemic, but Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, daily meditation sessions, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.