Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:

• Data: integrate data in a flexible, open & scalable platform to power healthcare's digital transformation
• Analytics: deliver analytic applications & services that generate insight on how to measurably improve
• Expertise: provide clinical, financial & operational experts who enable & accelerate improvement
• Engagement: attract, develop and retain world-class team members by being a best place to work

Role: Distributed Desktop Support Specialist

Team: IT Security/Support

Location: Salt Lake City, UT

Travel:

Who you are:

• Coordinates, diagnoses and troubleshoots incoming employee calls.
• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.
• Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
• Provides case status updates to management and end-users.
• Supports and maintains effective relationships with users.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

Physical Requirements

• Lifting around 50 lbs
• Overhead/above shoulder reaching
• Ability to be mobile
• Bending, twisting, kneeling, turning/pivoting, balancing, climbing

Information Security and Compliance Responsibilities

• Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security.
• Adhere to and comply with the organizations Acceptable Use Policy.
• Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers.

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.

At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.