Director, Provider Experience at hims & hers (Remote)

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Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Hims & Hers connects consumers to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient—for numerous conditions related to primary care, mental health, sexual health, skincare, and more. Launched in November 2017, the platform also offers thoughtfully created and curated health and wellness products. With products and services available across all 50 states and Washington, D.C., Hims & Hers’ mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol “HIMS”. To learn more about our brand and offerings, you can visit and

We are looking for an experienced leader to build the team that will develop and grow the provider experience - a key pillar of Hims & Hers growth strategy. Reporting to the SVP of Telemedicine, you will have ownership over all operational aspects to achieve a singular goal: every patient gets access to timely, high quality, affordable healthcare. You will lead, grow, and inspire a cross-functional organization to drive business growth, ensure a world-class customer experience for both patients & providers, and oversee efficient daily operations. This role is highly collaborative and cross-functional; as the primary business driver for mental health, you will team with Product, Growth, Legal, Medical Affairs, Customer Support, Marketing, and others. 


  • Own complex problems: shape, build out, and scale every aspect of the provider experience, including recruitment, onboarding, development, and engagement with a singular goal: ensure that every patient receives access to high quality, timely medical care across every Hims & Hers service line. 
  • Own the strategic direction: develop and build scalable infrastructure for acquiring, incentivizing,and engaging contracted medical professionals for Hims & Hers rapidly-scaling health network.
  • Challenge status quo: initiate and debate key strategic topics and opportunities from your team’s work, and drive bold high-impact decisions.   
  • Lead the organization by proactively identifying supply growth & optimization opportunities; collaborate cross functionally to structure, measure, execute, and scale; and drive adoption and knowledge at all levels of the organization.
  • Execute in a tight-knit cross-functional team, including Operations, Product, Analytics, and Growth.
  • Build and lead high performance, diverse, responsive teams and maintain a culture of excellence, growth, and fun.
  • Build for scale: identify, codify, and implement data-driven decision-making across each part of your team. Set clear goals for both operational and financial KPIs for a growing operations team.


  • Expertise (10+ years) of combined large and small company experience leading operations and/or customer success, ideally in a supply-first marketplace at a high-growth consumer technology company
  • 5+ years of experience hiring, managing, and developing high performing cross-functional teams
  • Success in a highly strategic, analytical, and operations role within a rapidly growing company: balancing quantitative and qualitative inputs for rapid, accurate decision-making
  • Results and growth oriented: strong track record of ownership, of both setting clear goals and delivering on results
  • Prefers to thrive and adapt in a fast-paced, high-growth, and high-learning environment
  • Superb written and verbal communication skills; experience presenting to senior, cross-functional, technical and non-technical stakeholders in easily understood formats
  • BS/BA degree; advanced degree a plus
Hims is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
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An Insider's view of hims & hers

How would you describe the company’s work-life balance?

Flexibility is a given. If you need time for family, personal commitments, or just to relax, you can take it. There's unlimited PTO and everyone is encouraged to take advantage of it. Overall, there's tremendous commitment to every employee's good health and well-being.


Director, Growth Marketing

How do you collaborate with other teams in the company?

One of the most rewarding parts of my job is collaborating with so many talented people across teams. My team works closely with other units, such as legal, comms, content and medical. I’m fortunate to work somewhere that encourages and rewards collaboration, because we build a better product, and ultimately a better company, when we work together.


VP of Public Policy

What makes someone successful on your team?

Good vibes and a growth mindset! We want the team to be there for one another to celebrate success and learn from mistakes. Technical awesomeness (React Native, Postgres, Kotlin, Docker) and passion for healthcare and fast-growth companies are important too :)


Senior Engineering Lead

What unique initiatives do you have that encourage innovation?

We are passionate about doing what we can to help our employees bring their best selves to work. We encourage everyone to ask questions (even anonymously), provide work-life balance (with our permanent remote work model and unlimited PTO), and make sure everyone has the ability to make an impact and unleash their creativity—no matter their title.



What are hims & hers Perks + Benefits

hims & hers Benefits Overview

Competitive salary + stock options.
High-coverage medical (99%), dental & vision insurance for employees & family.
Flexible paid time of + generous parental leave policy.
401(k) plan, HSA & FSA.
Remote-first culture + monthly stipend for phone, internet and home office needs.
Weekly meditation sessions + monthly wellness initiatives.
Virtual team-building events (i.e. yoga, trivia, bingo) + weekly Happy Hours.
Biweekly All-Hands.
Exclusive employee discount on Hims & Hers product.

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Promote from within

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