Director of Operations, Retail at Afterpay

| San Francisco, CA
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Our Company
Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Opportunity
Afterpay offers customers a better way to pay—a freer, fairer, more flexible means of buying the things they want, when they want, on their terms.

Customers shop our network of top retailers, pay for their purchases over time in interest-free installments, and manage it all through our simple app interface.
We launched our in-store payment offering in October 2020 with retail partners like Forever 21, DSW, and Finish Line and are rapidly expanding across storefronts nationwide. In support of this mission, we are currently seeking a Director of Operations to lead the team’s end-to-end operating system. This role will serve as a strategic thought partner to leadership by connecting dots and providing a holistic perspective across all work streams.

Our ideal candidate is comfortable navigating ambiguity, building from scratch, and always having a bias for action. They can develop solutions for challenges without an existing playbook, and they know how to partner with various partners to ultimately implement change.

We are much more than our job descriptions, but here’s where you will begin….
-Build a resilient operations foundation for the retail business unit that can support continued rapid growth including new merchants, new segments, new products, new geographies 
-Guide the team’s path to realize its vision, from strategic scenario planning to quarterly reviews to weekly global leadership team meetings
-Lead cross-functional clarity, collaboration and alignment to key priorities across the team
-Prototype, test, and iterate new processes and operating models that support scalable growth across merchant onboarding, store team training, visual operations, and more
-Design and influence multi-year roadmaps to ensure integration within the team and alignment to key partners throughout the company
-Establish and manage the processes, tools and rhythms that drive the execution of day-to-day work across the team
-Mitigate roadblocks and gaps in the system and help implement the right people, process or technology solutions as needed
-Lead data-driven, technology-enabled improvement efforts to help Afterpay efficiently scale the retail business, make smarter business decisions, and improve customer and profitability metrics
-Establish and measure business metrics to define success, inform decision making and ensure accountability

Who are you? (Qualifications) Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.

You’ll have….
-7+ years of experience in operations, strategy, and/or business planning teams with a track record of growing and scaling successful teams & businesses
-Strong experience within operationally intensive businesses, retail strongly preferred
-Ability to question the status quo and believe there is always a way to continuously improve
-Superior interpersonal skills with the ability to generate trust through partnership and collaboration at all levels
-Demonstrated experience in working cross-functionally to lead and influence business decisions as well as large strategic initiatives
-Exceptional program management skills with the ability to track and manage complex processes
-Experience in data and reporting coupled with proficiency using various reporting tools
-A systems problem solver with strategic problem-solving skills
-A bias for action and the delivery of results

How we reward you. We have a pay for performance culture so you can expect to be rewarded for high performance. We pride ourselves on fairness and offer a competitive total reward package made up of salary, incentives and benefits including the opportunity to enroll in our share matching plan. We have a strong focus on health and wellbeing at Afterpay as we aim to support you to succeed in both your career and personal lives, such as providing employees with a corporate membership to Headspace. We offer a wide range of insurance programs so you have the flexibility to choose what is best for you. Afterpay covers 100% of the employee cost and 75% of the cost of your dependents. We value diversity and a collaborative and inclusive environment where everyone feels they belong is important to us.

How to Apply
We don’t know what the future holds. That’s the exciting part; we show up and make it happen. If you’re brave, if you’re committed to doing the right thing and excited by this opportunity, click apply now! Afterpay is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices.
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