Manager of Operations, New Venture
Turn your passion for collecting into a career at Collectors Universe. We're the leader in third-party authentication and grading services for high-value collectibles including trading cards (Professional Sports Authenticator), coins (Professional Coin Grading Services), video games (Wata Games), event tickets, autographs, and memorabilia. If you’re a collectibles enthusiast, or if you want to help us in leading the global expansion of the collectibles market through our values of integrity, teamwork, and innovation, we’d love to hear from you.
We are currently hiring an Operations Manager to support a new venture at Collectors Universe (CU). This is a rare opportunity to help build out a completely new business unit inside of an established organization from day one. While currently in stealth mode, operationally the new business unit will function as a high value storage and fulfillment center. This role will require an individual who is comfortable with ambiguity and has a bias for action while remaining customer obsessed with an extremely high standard of care. This individual will also need to be comfortable assuming the role of both player and coach, as necessary.
This role spans three core pillars: 1) management and execution of all new venture operations, 2) operational process management, and 3) operations point of contact for cross-functional partners. This role demands a highly organized, process oriented leader that can manage multiple work streams. Prior experience with people management of hourly team members is a must.
What you’ll do:
- You will be responsible for execution of all operations supporting the new venture, including managing a physical location and the operational team (~25 team members).
- Implement, track, manage, and evolve standard operating procedures (SOPs) for new processes. As part of this you will partner with internal stakeholders on continuous improvement / kaizen for all SOPs.
- Serve as the operations liaison for cross-functional stakeholders (product / engineering, CX, business development, finance, marketing, etc.).
- P&L responsibility for variable costs of operational activities.
- Own quality of service, customer experience, and employee engagement KPIs.
Who you are:
- 5-10 years of experience including operational experience in supply chain or logistics.
- 3-5 years direct people management experience of hourly / front-line team members.
- Self starter with a bias for action, especially in situations with limited information and ambiguity.
- Demonstrated ability to get into the weeds to drive execution forward while maintaining a view of the big picture.
- Low ego with a servant leadership mentality; role model integrity, hard work, and empathy.
- Data literate and data driven in the pursuit of continuous improvement.
- Excellent communicator. Experience delivering frequent verbal and written feedback.
- Prior experience or interest in collectibles is a bonus!
Reasons To Join Us:
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for nine company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
About Collectors Universe
Collectors Universe, Inc. is the leading provider of value-added services to the collectible’s markets. We authenticate and grade collectible coins, trading cards, video games, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Certified Coin Exchange (CCE), Wata, Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,000 people across our Santa Ana, CA headquarters, New Jersey, Hong Kong, Paris, Shanghai and Tokyo. For more information, visit http://www.collectorsuniverse.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].
If you are based in California, you can read information for California residents linked here.