Thyme Care is an oncology digital health start-up that’s focused on radically improving the cancer experience with early and ongoing intervention. We help individuals with cancer, their caregivers, clinicians, health plans, and employers by coordinating integrated care that leads to better results, lower costs, and aligned incentives. Every Thyme Care member is assigned a personalized team of physician-guided oncology nurses and resource specialists who provide education, guidance, and advocacy as they navigate the complex healthcare system. We facilitate quick access to quality resources and high-value care, coordinating directly with providers and offering support every step of the way. Our high-touch, tech-enabled model generates actionable insights that allow us to identify at-risk members earlier and offer them the most relevant support based on where they are in their cancer journey—closing gaps in care and eliminating excess spend. 

YOUR ROLE 

At Thyme Care, we are building a care navigation platform for cancer patients. We currently sit at the intersection between patients, health plans, providers (oncology and referring), risk-bearing entities, and other value-based care organizations. Our ability to optimize the Thyme Care member experience, ensures a truly patient-centric approach. Growth of the business depends on being able to interact with and meaningfully engage providers throughout a member’s diagnostic and treatment journey. 

The overarching goal of Director, Network Operations role is to partner closely with our Vice President of Clinical Strategy and work across Growth, Product, Data, Marketing, and Operations to define Thyme Care’s Network growth strategy, execution plan, and refine our referring and oncology provider value propositions. This role will be responsible for managing the cross-departmental operational initiatives required to deliver on that goal. 

After 3 months you will have…

• Gotten up to speed on our business, payer partnerships, and provider relationships in existing markets and built strong relationships with our internal teams.
• Participated in external provider meetings and developed an understanding of Network Operations standard processes and procedures.
• Contributed to Network Operations processes, procedures, and approaches to market assessment and detailing.
• Worked with Thyme Care’s leadership team to refine our provider go-to-market strategy and sequencing across a number of categories, including data, product, marketing, and growth initiatives.
• Built an operating and enablement work plan to drive provider growth, identify potential future partners, and formally engage them in working with Thyme Care. 
• Refined the value proposition and engagement models of Thyme Care for providers across community, health system, and academic medical centers, segmenting by both provider and practice type.

After 6 months you will have…

• Partnered with Clinical Strategy to develop deep relationships to grow Thyme Care’s provider networks to meet market-specific coverage needs.
• Created repeatable processes around provider market detailing, enablement, growth goals, and growth operations to meet the objectives of the clinical network growth strategy.
• Spearheaded initiatives based on market intel to drive provider value through data, product, and service offerings.
• Researched and determined (with cross-functional alignment) effective provider contracting strategies and structure to optimize Thyme Care member experience and provider behavior.

WHAT LEADS TO SUCCESS

• People-first. Thyme Care’s mission and members matter to you, deeply. 
• Operational orientation. You are able to break things down into actionable steps and execute on plans with ease. You build repeatable, reliable, and efficient processes.
• Effective listener and communicator. You are persuasive and articulate but always start by listening. You build rapport, trust, and great working relationships with colleagues.
• Comfort with pace and ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
• Expert stakeholder management.  In previous roles, you’ve presented to different levels of leadership. This includes internal senior leaders and external stakeholders (ideally this also includes Physician/Clinical Executives). You can help our team describe meaningful trends and propose solutions with these different groups.   
• Biased to action. You’re a self-starter and don’t need anyone to tell you when to do something.
• Comfort with travel. You will be expected to meet regularly with our team and partners in Nashville, New Jersey, and beyond—and are happy to do it.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections. 

Additionally, we believe employees should be paid fairly compared to their peers inside the company and in the market. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal opportunity employer.