Hi. We're Decision Logic!

We are an enterprise management solution for growing restaurant concepts across the US. The goal of our software is simpleconnect all the information flowing in and out of a restaurant so owners can understand how well their business is performing. This data hub crunches new information every minute of every day, then provides insights back to the owner, helping the restaurant make more money! Decision Logic was created by restaurant professionals for owners and operators of unique concepts around the country. Our powerful platform provides ROI within the first year, so the value proposition is VERY compelling!

We help more than 1600 restaurants save more than $37.5 million in food and labor costs every year. We pride ourselves on our customer-centric philosophy, allowing us to be a trusted consultant when leveraging technology to improve operations and drive profitability.

Our team is made up of passionate employees with years of experience in the restaurant industry, making us the experts to deliver transforming insight to restaurant operations.

Decision Logic seeks a Software Support Analyst to join our team. Our team executes at an elite level and we're looking for people who are interested in learning how to do the same. In a competitive industry, partnerships with clients help to differentiate us. A Software Support Analyst at Decision Logic doesn't just fix it and forget it; they work hand in hand with key contacts, store managers, and internal teams to ensure not only that the client relationship is solid, but that the product is being utilized to its fullest potential.

In this role, you will:

• Drive client satisfaction through superior service by resolving issues in a manner that exceeds expectations
• Deliver successful, high quality client journeys through the product by becoming an expert yourself
• Implement new standards and strategies to ensure clients are getting the best support possible

• Assist in creating first class client facing and internal documentation
• Identify areas of need and educate clients about features and Best Practices as a client success advocate
• Gather feedback and work with internal teams to improve the user experience
• Be a voice for clients within our organization

Decision Logic employees who demonstrate high performance and commitment to their role will have the opportunity for career development and advancement within the organization.

Requirements

• A passion for customer service and helping restaurants succeed
• Exemplary interpersonal, verbal, and written communication skills
• A positive, coachable, change-loving personality
• Empathy for our clients and their busy work lives
• Solid computer skills including but not limited to familiarity with Microsoft Office and the web

• Ability to think critically about problems and solutions
• Superb time management and organizational skills
• Experience in a service-oriented position
• An interest in technology and for being a part of a fast-growing company

You should have:

• Restaurant or hospitality experience
• Business math knowledge or experience
• Familiarity with restaurant and Back Office software terminology and concepts

Benefits

• PPO or a High Deductible Health Plan, HSA eligible plan, Dental, Vision, and Supplemental Life.
• Generous paid time off that starts accruing on day one.
• Hybrid work environment with quarterly Castaway Week events in the Omaha HQ Office, all expenses paid, from across the country to participate in team-building, collaboration, and fun events.
• Matching 401k with 100% vesting in six months.
• Pick your preferred workstation! Mac? PC? We'll support you with the tech you need to do your best work.
• Flexible work schedules
• Free lunch every Friday and recurring team events for you and your family to enjoy.
• Incentive and bonus pay.
• Opportunities for connection and growth through peer coaching, recurring Lightning Talks to share things we're passionate about, and a bi-weekly company-wide All Hands