The Role: Customer Support
We are looking for a Customer Support Specialist to join the Chapter team in Phoenix. The person in this role will be aligned with our Advisor & Advisor Operations teams and will manage the full cycle pre-employment on-boarding process for final selected candidates for our Medicare Advisory roles. The goal is to provide candidates the highest level of onboarding engagement to all new Chapter employees. If you love people and care about helping them shape their careers, this is a great opportunity for you!
This is an in-person role based in our office in Phoenix, Arizona.
Salary: $20 / hour; up to 40 hours a week plus full benefits.
Why We Exist
Every morning, 10,000 Americans wake up and begin their first day of retirement. Chapter is re-inventing the way that Americans transition into retirement, starting with Medicare.
For most people, Medicare is boring, bureaucratic, and confusing. But it's important. If people wait too long to choose coverage, they risk life-time penalties from Uncle Sam, may need to undergo medical underwriting, or may pay out-of-pocket for 20%+ of medical costs plus prescriptions and most costs of dental, vision, and hearing.
What We Do
Our team and technology help retirees to navigate Medicare, including when and how to sign up, what specific coverage to choose, and how to maximize the benefits from their coverage.
Chapter has built industry-leading technology to help retirees save thousands of dollars on their healthcare. Our promise is simple: we want people to improve their health coverage while reducing what they pay for it.
How? Our platform searches every Medicare option available nationwide, while others search only a subset of plans, which is the norm in the Medicare market. Further, the compensation our licensed advisors earn never varies based on the specific coverage recommended or selected, even when Chapter earns no revenue.
This full search is why we find savings and benefits that others miss. It’s also one reason that we are a trusted partner of the National Council on Aging.
Our Team
Our team is high-integrity and high-horsepower with a big heart. We are software engineers, illustrators, lawyers, and former management consultants. We have worked at organizations including Palantir, TrialSpark, Ethos, Latch, and McKinsey.
We are an equal opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities.
