Are you passionate, proactive, adaptable, collaborative, and exceptional? If so, Reflex Media is looking for you!

Reflex Media is a high tech branding and marketing agency. Our core brands include a number of luxury dating apps, including Seeking.com and WhatsYourPrice.com and service brands.

What we offer

Our company culture and dedication to our employees is unmatched. We offer a full range of benefits and perks including

• 99% coverage of our medical base plan, dental, and vision insurance for our employees
• 50% coverage of our medical base plan, dental, and vision insurance for qualified dependents
• 50% 401(k) match up to 6%
• Flexible Spending Account
• Flex paid time off
• Discounted gym membership
• Company and team events
• Lots of career growth opportunities!

And so much more!

What we're looking for

We currently have five immediate openings for full-time Customer Support Analysts to join a brand new team to support our products and customers. (This is not a sales job. In this position, you will not be on the phones!) The CSA will analyze, identify and prioritize issues that impact the customer and the company. This role requires both technical knowledge as well as exceptional customer service skills. The ideal candidate will be a quick learner, have the ability to multitask, and a desire to identify the root cause through analysis. The CSA will work in both a collaborative and independent environment. This is a full time position with varied shifts including some holidays.

What you'll do

• Identify through analysis, key components and themes that may impact the customer and the company
• Establish root cause analysis and prioritize and evaluate based on current company initiatives
• Document and maintain concepts, standards, processes, and procedures for root cause resolution framework
• Work with the team for reporting on projects that impact the customer and team, preferably using Salesforce as a tool
• Fraud knowledge - what entails fraud, factors to determine fraud
• Website and app usage knowledge
• Provide input into process improvement initiatives
• Collaborate with team members to improve root cause analysis skills
• Have a proactive approach to problem solving
• Other special projects as assigned by Manager or Lead

Who you are

• High School Diploma or GED required
• 2 years of Customer Support experience
• 1 year of technical support with an emphasis on troubleshooting more difficult scenarios
• Energetic self-starter who thrives in a fast-paced team environment
• Strong written and oral communication skills
• Detail-oriented and exceptionally organized
• Ability to identify causes for customer dissatisfaction, a defect in a process and ability to see opportunity for improvements
• Able to work a flexible schedule
• Knowledge of Salesforce.com a plus

Reflex Media is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All positions require pre-employment background check and proof of full vaccination against COVID-19. Successful applicants for employment with Reflex Media must provide evidence they are fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to accommodation.