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Caesars Sportsbook & Casino
We Are All Caesars
Las Vegas, NV

Customer Support Agent (Call Center) (Las Vegas, NV)

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Job Description
WELCOME TO THE EMPIRE! Caesars Sportsbook is GROWING, and that means opportunity for career growth for all of our team members. Our business is an exciting combination of sports, the excitement of sports betting, and technology. Our customers are on the move, and we need to keep up with them. This means making sure we are there for them whenever they need us. Making sure they can place their bets and get paid when they win. The Customer Support Specialist plays a key role in all of that!
In this role, you need to be committed to providing the best service experience possible, have a passion for helping others and solving problems. Your career satisfaction will come from ending each customer interaction with a happy bettor on the other end of the line. You will thrive in a fast-paced environment.
Why Join Our Team:
  • Career growth - we strive for a "Promote from Within" culture
  • Full-time employees eligible for benefits after waiting period (medical, dental, vision, and 401k)
  • Amazing company and team culture (employee contests, birthday holidays, etc.)
  • $500 sign-on bonus (conditions apply)

What you Will Do:
  • Deliver a high level of service with every customer interaction
  • Collaborate with other agents to share customer success stories
  • Partner with cross-functional departments (retail, marketing, tech, etc.) to resolve customer issues
  • Deliver on KPI's agreed upon by you and your direct supervisor
  • Continual learning with hands-on training with other agents, leads, and management
  • Deliver on the ultimate customer experience with every interaction (phone, email, etc.)
  • Provide information to our customers about their account and transactions
  • Be seen as a "thought leader" when it comes to resolving customer issues
  • Other duties as assigned

What you Will Need:
  • Previous experience in a high-volume, fast-paced call center is a huge plus
  • You will need to successfully complete a background check, drug screen, and obtain a gaming license in jurisdictions where the business deems necessary
  • You must be 21 years of age or older.
  • Excellent verbal and written communication skills
  • Must be available to work nights, holidays and weekends
  • Ability to multitask and prioritize your work
  • Able to handle complaints and difficult situations in a calm and patient manner
  • Ensure high standards, show initiative, proactivity, and professionalism

Physical Requirements:
  • Essential Functions/Exposures:
  • Must be able to sit for extended periods of time
  • Must be able to type and talk on the phone for extended periods of time
  • Regular attendance in the office

Caesars Sportsbook provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally-recognized protected basis under federal, state or local laws. Caesars Sportsbook complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
As a part of Caesars Sportsbook & Casino's employment process, finalist candidates will be required to complete background check upon offer acceptance. Many positions require timely gaming registration or licensing with the regulatory authority in one or multiple states to fulfil essential job responsibilities.
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!
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An Insider's view of Caesars Sportsbook & Casino

How do you collaborate with other teams in the company?

I partner closely with our Digital Hub team, comprised of Product Tech, Digital Operations, and Marketing. The Executives who lead these teams are some of the most innovative and driven leaders I’ve ever worked with. As we continue to rapidly grow, our goal is to ensure that we build a collaborative culture, set clear objectives, and have fun


Assistant Director of Human Resources

What are some things you learned at the company?

The need to strategically plan to scale personnel at exponential rates is one of the biggest learned experiences for me. Proactively hiring and building teams ahead of lofty, yet realistic growth expectations has ensured we scale effectively and efficiently.


Manager of Digital & Marketing Talent Acquisition Partner

What unique initiatives do you have that encourage innovation?

I believe in a non-hierarchical way of managing my team which leaves room for honest and open discussions. I genuinely believe this encourages the team to work deferentially and organically forces them to think of ways to be innovative and be true to their respective creative problem-solving selves and to be part of the solution.


Program Director U.S. Digital State Expansion

How has your career grown since starting at the company?

I am just as excited and motivated today, as I was during my initial on-boarding and that is a direct result of the success achieved through the ability to work together. As a member of the team, I am confident that no matter what challenges may surface, Caesars Digital will conquer them together.


Tech Lead

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