Customer Success Operations Manager

| Peninsula
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and elite provider network, 2.5 million people can receive best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $680 million.

About the Role
Lyra Health is looking for a passionate Customer Success Operations Manager to support the Customer Success team.

You should be: 
-Naturally collaborative with strong communication and listening skills
-Highly organized and detail-oriented
-Resourceful and a quick learner
-Thrive on balancing multiple priorities

This role will be a great fit for you if you are passionate about making a difference and have an ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions. 

Responsibilities:

  • Collaborate internally with teams such as reporting, marketing, product, clinical, data science, legal, and others to effectively resolve customer requests and issues
  • Manage Customer and vendor reporting on a weekly, monthly, quarterly basis
  • Support the maintenance and data integrity of key systems (Salesforce, Confluence, Jira, etc.)
  • Partner with cross-functional teams to build new processes, reduce friction, and create visibility for CS activities
  • Support the implementation and management of tools (account management / project management) that facilitates CS Ops activities
  • Drive continuous process improvement/efficiencies for the Customer Success team 
  • Ad-hoc projects that support the team while we quickly scale!

Requirements:

  • 3+ years experience in a customer-facing or operations role.
  • Familiarity with project management and account management tools. (such as Jira, Salesforce, Asana, Gainsight or equivalent). 
  • Highly self-motivated and willing to collaborate cross functionally in a fast-paced and fast-growing environment.
  • Passion for designing processes that scale.
  • Clear communicator with professional presence.
  • Excellent time management.
  • Strong attention to detail, and an ability to thrive in ambiguity.
  • Passion for mental health and changing the healthcare landscape.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

An Insider's view of Lyra Health

What's the biggest problem your team is solving?

Putting clients first. - We strive to think about our various employer groups. Making sure that we have a diverse network that represents the employee populations within the various groups we work with.

Gary

Senior Strategist, Network Development

How has your career grown since starting at the company?

I joined Lyra at a very exciting stage and was empowered to wear many hats - strategy, marketing, and operations - to drive the growth of our flagship program. When I decided to explore product management, my manager was completely supportive and I was able to transfer internally to Product.

Sydney

Product Manager

What are Lyra Health Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Pet Friendly
More Jobs at Lyra Health72 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Operations
new
Peninsula
Data + Analytics
new
Peninsula
Project Mgmt
new
Remote
Operations
new
Remote
Operations
new
Peninsula
Operations
new
Peninsula
Operations
new
Peninsula
Data + Analytics
new
Peninsula
Developer
new
Peninsula
Data + Analytics
new
Peninsula
HR + Recruiting
new
Peninsula
Marketing
new
Peninsula
Product
new
Peninsula
Marketing
new
Peninsula
Design + UX
new
Remote
Content
new
Remote
Design + UX
new
Remote
Developer
new
Peninsula
Developer
new
Peninsula
Developer
new
Peninsula
Data + Analytics
new
Peninsula
Product
new
Peninsula
Operations
new
Peninsula
Data + Analytics
new
Peninsula
Marketing
new
Peninsula
Product
new
Peninsula
Developer
new
Peninsula
Operations
new
Peninsula
Content
new
Peninsula
Operations
new
Peninsula
HR + Recruiting
new
Peninsula
Project Mgmt
new
Peninsula
HR + Recruiting
new
Peninsula
Data + Analytics
new
Peninsula
Developer
new
Peninsula
Marketing
new
Peninsula
Operations
new
Peninsula
HR + Recruiting
new
Peninsula
Content
new
Remote
Developer
new
Peninsula
Operations
new
Peninsula
Operations
new
Peninsula
Sales
new
Remote
Sales
new
Remote
Operations
new
Peninsula
Operations
new
Peninsula
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Lyra Health's full profileSee more Lyra Health jobs