Customer Service Specialist, Agency Help Desk at CNA

| Lake Mary
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Job Summary
Under direct supervison answers routine incoming service calls and emails.
Essential Duties & Responsibilities
  • Performs a combination of duties in accordance with departmental guidelines:
  • Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
  • May utilize logs or other tools to track and update issues.
  • Provides user assistance within applications.

Reporting Relationship
Supervisor or above
Skills Knowledge and Abilities
  • Strong written verbal and interpersonal communication skills including professional phone etiquette and the ability to work with internal and external customers at all levels.
  • Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
  • Solid computer skills including Microsoft Office Suite and other business related software.
  • Strong organizational skills including the ability to handle multiple tasks and prioritize work.
  • General knowledge of the insurance industry.
  • Acts with a sense of urgency to provide superior service to our customers and internal business partners.
  • Takes ownership to see things through to a timely resolution.
  • Builds strong relationships with customers and colleagues demonstrates teamwork and collaboration
  • Communicates professionally and effectively follows up and keeps customers informed.
  • Acts like an owner when making decisions.
  • Embraces existing and new technology effectively utilizes desktop tools to multi-task and deliver efficient customer service.

Education and Experience
  • High school diploma GED or equivalent experience.
  • Typically a minimum of one year of relevant experience.

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Technology we use

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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available

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