Overview
Full and part-time opportunities available. Individuals may sit in the following state for this remote opportunity - North Carolina, South Carolina, Georgia or Virginia.

Novant Health is seeking a Customer Service Representative to provide services to our customers for all insurance, financial, and social aid inquiries via in-bound calls. Responsible to assist patients/customers to satisfy insurance and financial concerns in a professional manner, promoting goodwill between customers and Novant Health.

The Revenue Cycle Services (RCS) is a centralized billing office supporting all Novant Health Medical Group (NHMG) clinic locations and Novant Health acute care facilities.

The RCS strives to provide superior support services to our clinics through the administration of Payer Enrollment, Pre-verification, Coding, Billing, Insurance and Self-pay Follow-up, Payment Posting, and Customer Service. The Revenue Cycle Customer Service Representative answers and responds to customer issues that are received by way of telephone, I-Chat, or writing while maintaining departmental goals and objectives.

Why work at Novant Health?

• LeapFrog Grade "A" Rating at all facilities
• Novant Health Revenue Cycle Services has achieved recognition for meeting industry standard performance benchmarks, implementing a patient-centered approach to revenue cycle, and attaining outstanding levels of patient satisfaction
• Novant Health is recognized as one of the Best Places to Work for Disability Inclusion, Forbes Best Employers for Women in 2020, Leaders in LGBTQ Healthcare Equality & 50 Best Places for Women and Managers of Diverse Backgrounds to Work

#JoinTeamAubergine #NovantHealth #customerservice #customerservicerep

Let Novant Health be the destination for your professional growth!

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families, and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.
Qualifications

• Education: High school diploma required.
• Experience: Minimum two years of experience in patient/customer service required. Minimum two years of healthcare/medical office experience required.
• Additional Skills Required: Microsoft Word and Excel and typing of at least 40 WPM. Knowledge of medical terminology and/or medical claims. Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls. Excellent analytical skills. Expected to become proficient in Epic and Legacy practice management systems with successful completion of all related competencies. Demonstrates ability in customer service problem resolution and relationship building. Human relations and interpersonal skills necessary for interacting with management, staff and administration. Excellent written and verbal communication skills. Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast paced environment. Willing to work and contribute in a team environment. Ability to balance and prioritize multiple tasks. Flexible to change. Listens effectively. Ability to navigate a computer while on telephone.
• Additional Skills Preferred: Bilingual.

Responsibilities
It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.
• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".