Customer Service Representative III (HNGSS) at Centene Corporation (Sacramento, CA)

| Sacramento, CA
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Position Purpose: The Customer Service Rep III mentors and coaches new and less experienced associates. Maintains department desk level procedures and tracks compliance to contractual standards. Performs quality assurance audits for telephone inquiry functions. Drafts/develops scripting based on Supervisor and Management input. Supports management reporting of daily operational statistics. Backs-up unit supervisors for specified functions and in supervisor's absence, as determined by management. Communicates with customers by telephone to answer their questions and concerns. Promotes teamwork.

  • Trains and supports entry and promoted Customer Service Representatives (CSR)

  • Oversees workflow and call escalation proce

  • Suggests procedural and policy changes based on workload

  • Monitors staff calls for quality assurance

  • Creates and maintains CSR desk level procedures and policie

  • Answers phones and researches inquirie

  • Provides supervisory coverage when supervisor is unavailable

  • Demonstrates regular, reliable and predictable attendance.

    Qualifications:

    Education/Experience: Two years of post high-school education preferred.

    Two years Call Center experience demonstrating leadership skills and product knowledge.

    Experience with high volume telephonic interactions with customers.

    This position will be supporting a Federal government contract, therefore it requires U. S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 or higher security.

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
    More Information on Centene Corporation
    Centene Corporation operates in the Healthtech industry. The company is located in Saint Louis, MO, Smyrna, GA, Columbus, GA and Sunrise, FL. Centene Corporation was founded in 1984. It has 19000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 392 open jobs at Centene Corporation, click here.
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