Customer Service Representative - Bilingual (Spanish)-Starting 10/24/2022 (Remote)

+2 more | Remote
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***REMOTE - MUST LIVE IN ARIZONA**
**MUST SPEAK SPANISH** 

The shift for this role is Monday through Friday.

 

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this remote work opportunity may be the right fit for you!!

ModivCare is looking for optimistic and outgoing individuals to join the team as Remote Customer Service Representatives (CSRs). In this role, you will play a key part in making a positive impact on members' lives by acting as a first point of contact for questions about our products and service offerings. As a CSR, you will work diligently to resolve member concerns while ensuring requests are processed in an accurate and timely manner.

CSRs are given a structured protocol and scripts to document conversations in order to ensure consistency of scheduling, modifying, and canceling customer reservations. In this role, you will have the opportunity to speak with members on a daily basis and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.

If you are highly detail-oriented and thrive helping others, we encourage you to apply. Take a step towards furthering your career by joining the ModivCare team! We have opportunities for both full and part-time employees.

WORK FROM HOME REQUIREMENTS

  • High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
  • Ability to direct wire to your modem
  • Able to dedicate a quiet space for daily work that is free of sound interruptions

ESSENTIAL JOB FUNCTIONS***MUST LIVE IN ARIZONA ***

  • Receives and documents customer concerns while ensuring all relevant information is correct
  • Adheres to and ensures all company policies and procedures
  • Maintains an acceptable attendance and tardiness record
  • Ensures accurate trip data input
  • Demonstrates personal commitment to producing high quality work
  • Refers unresolved customer grievances to designated department for further investigation and resolution
  • Must be fluent in the identified language as required by the job posting (e.g. Russian, Spanish, etc.)

POSITION QUALIFICATIONS

Education

  • High School Graduate or General Education Degree (GED)

Skills & Experience

  • 6+ months contact center experience OR customer service experience with heavy phone volume and data entry preferred
  • Ability to read, write, and understand English fluently
  • Ability to accurately type 35wpm or more
  • Ability to answer a high volume of calls up to 100+ calls per day

ModivCare offers a comprehensive benefits package to include the following:

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee/Spouse/Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post --Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)

Pay Rate $16.50 per hour

 

ModivCare is an equal opportunity and affirmative action employer. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for open job opportunities.

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Technology we use

  • Engineering
  • Product
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An Insider's view of Modivcare

How does your team reward individual success?

At the end of each Sprint, we hold a Retrospective to review the highs and lows of the last two weeks. Specific contributions are called out in the meeting and documented. The IT Department also holds a meeting each quarter to award coins to individuals whose contributions have been above and beyond the normal effort.

Jonathan

SR Scrum Master

What projects are you most excited about?

I am currently working on two IT Integration projects. What excites me about these projects is learning about our recent acquisitions and meeting the people behind these companies that are joining the Modivcare family. It’s fun to bring resources together to achieve shared goals!

Stacy

.Project Manager

How does the company support your career growth?

My one-on-ones with my leaders had tangible value. During those one-on-ones, I identified my aspirations and they supported my efforts, pushing me forward and upward. I also took the opportunity to leverage the tuition reimbursement benefit provided by Modivcare and earned an Engineering Leadership Certificate from Cornell University.

Ben

Manager, Software Engineering

How do your team's ideas influence the company's direction?

Shift-left is the practice of moving testing, quality, and performance evaluation early in the software development process, thus the process of shifting to the “left” side of the DevOps lifecycle.

We currently follow Shift Left Approach in all our Scrum Teams where QE will be involved in all steps including collecting requirements, refining the

Geethika

QA Engineer II

How do you collaborate with other teams in the company?

For me, Collaboration is working with others to be transparent and build relations for a better tomorrow. With that, every day, I look for opportunities for my team and me to work within the IT department and across the border to serve our members better.

Tyler

Manager, IT Application Support

What are Modivcare Perks + Benefits

Modivcare Benefits Overview

Modivcare offers a generous benefit package, including medical, dental, and vision plans, 401(k) with up to a 4% match, life insurance, generous paid time off, tuition reimbursement, paid parental leave, free snacks and drinks in the corporate office, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Paid industry certifications

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