Customer Service Relationship Specialist -Remote at The Hartford

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You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

Role Summary: Answer inquiries from existing customers and clients and other affiliated partners regarding insurance questions or problems you will handle a variety of inbound telephone calls. No selling involved and you will receive ongoing training and support as you build your career at The Hartford.

Start Date: October 17th, 2022

Training Hours: Monday-Friday
  • 7:30 am to 4:00 pm PST
  • 8:30 am to 5:00 pm MST
  • 9:30 am to 6:00 pm CST
  • 10:30 am to 7:00 pm EST

Training Time Frame - 9 Weeks

Post Training Hours: Monday-Friday
  • 8:30 am to 5:00 pm PST
  • 9:30 am to 6:00 pm MST
  • 10:30 am to 7:00 pm CST
  • 11:30 am to 8:00 pm EST
At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance with a quarterly incentive program.

This role could be a good fit if you:
  • Enjoy helping customers over the phone
  • Have the ability to learn insurance product and processes in a remote training environment
  • Thrive in a fast-paced work environment
  • Are able to commit to the training and work schedule
  • Have a dedicated workspace free from distractions during work and training hours

The Hartford could be good fit if you if you value organizations that:
  • Embrace differences by inspiring inclusion and investing in people
  • Encourage people to share their experiences and ideas while building stronger relationships with one another through Employee Resource Groups including virtual chapters
  • Commit to mitigating climate change, conserving natural resources and taking steps to reduce carbon footprint each year.
  • Positively impact the lives of 10 million people by year-end 2022 by encouraging our workforce to invest their time, talent, and generosity in the communities they live and work in
  • Place ethics & integrity above all else; doing the right thing every day
  • Reward performance and develop leaders to engage, coach and support staff by utilizing well defined learning and development.
  • We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!

How We Focus on Your Wellbeing:
  • This is a work from home position providing you with the opportunity to balance a fulfilling work and personal life
  • Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
  • 19 days paid time off in your first full year and Paid Holidays\\
  • Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements)
  • Student Loan Paydown Program - eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month - with a lifetime maximum up to $10,000 - as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster
  • Paid volunteer opportunities
You'll benefit from this experience by:
  • Working in a high-performance culture - where people are inspired and enabled to be and do their best
  • Embarking on a career with an organization committed to supporting the growth and development of our employees, our greatest asset
  • Partaking in 9 weeks of paid training

You need to have:
  • Three years of relevant work experience in complex customer service, insurance, retail, sales or call center or two years of post-secondary education or higher
  • Ability to work in a fast-paced environment while navigating multiple programs and effectively use on-line resources
  • Excellent verbal, written and interpersonal communication skills
  • Proven ability to think in the gray to solve customer problems where there is no clear or straight forward process/answer
  • High speed broadband cable internet service with minimum upload/download speeds of 5Mbps/30Mbps and your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

We also prefer but do not require:
  • Remote work experience
  • Prior experience interactions with independent insurance agents (plus)
  • Office experience
  • Spanish-English bilingual a plus

Assessment:
  • Once you have applied to this position, the next step in the process will be for you to complete an online assessment to assess your skills against the job requirements. This assessment is just one part of the selection process and measures some of the key competencies that are critical for successful performance on the job.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$31,360 - $47,040

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

Skills:
More Information on The Hartford
The Hartford operates in the Fintech industry. The company is located in Hartford, CT and Windsor, CT. The Hartford was founded in 2022. It has 19000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 59 open jobs at The Hartford, click here.
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