About us:

Gettacar is on a mission to create the best car buying and ownership experience. We offer the ultimate e-commerce experience where shoppers are empowered to buy, finance, trade-in, and sell their cars from the comfort of their homes. We lead the industry by providing upfront hassle-free pricing, home delivery, 7 days to decide if you love your car, and 365 days of worry-free bumper-to-bumper coverage. We’re a team of passionate innovators driven to change car buying and ownership for the better. Come join us for the ride!

Position Description: 

Are you an energetic and creative problem solver who enjoys interacting with customers? gettacar is looking for a Customer Retention and Service Advisor to join our Customer Success team. The Customer Retention and Service Advisor will play a critical part in the day-to-day customer service responsibilities. This role will manage interactions with customers while providing database support.  The ideal candidate for this role is a self-starter who thrives in a fast-paced environment and is comfortable wearing multiple hats.

We’ll count on you to:

• Navigate customers towards resolutions regarding issues that may potentially arise following the delivery process through vendor management, vehicle research, and warranty reviews
• Be the liaison between the customer and vendors to ensure customer satisfaction in maintenance repair 
• Conduct follow-up calls to introduce all gettacar customers to our internal retention and service team
• Work with the Reconditioning team to provide clarification to customers regarding the vehicle condition and pre-delivery checklist recap
• Provide support to the Customer Success and Delivery team by collaborating on different tasks pertaining to post-sale customer resolutions
• Support the Finance team with receipt retrieval and end-of-month payment reconciliation for repairs or warranty claims
• Walk our customers through the gettacar referral program 
• Respond to additional customer service requests as needed 

Align with gettacar’s Core Values:

• Empathy, Start With Heart - consider customers and teammates perspectives, display humility
• Tenacity, Never Stop on Yellow - face challenges head-on, accept failure, and learn from it 
• Curiosity, Ask Why - continuously seek opportunities to learn new things 
• Transparency, Keep it Real - be honest, ethical, and truthful in all exchanges 

Skills and Qualifications: 

• 2+ years of customer service experience required, automotive (retail or service) preferred
• Associate’s degree preferred but not required
• Excellent multi-tasking abilities when handling communications between multiple platforms (computer and phone)
• Strong written and verbal communication skills with the ability to handle various types of personalities
• Ability to maximize customer satisfaction by prioritizing our customers and ensuring the positive gettacar buying and ownership experience

Compensation & Benefits: 

• Competitive compensation
• Employee stock program - we’re all owners here!
• Opportunity to work with an all-hands-on-deck, collaborative group in a growing start-up environment

gettacar is committed to celebrating diversity and strives to create a culture of inclusion and acceptance for our employees. gettacar is proud to be an Equal Opportunity Employer and does not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status