About Vendr

Vendr is forever changing how companies buy and renew SaaS. With over $320+ million in SaaS purchases across 1,000+ suppliers, the Vendr SaaS buying platform enables the world’s fastest-growing companies to purchase SaaS, without friction and at a fair price. Headquartered in Boston with a second location in Charleston and over 80+ employees, we are building a team that can take us to the future state of frictionless buying. Some customers include HubSpot, The Washington Post, and DraftKings.

In March 2021 we announced that we raised $60 million at a $600 million valuation for our Series A, backed by Tiger Global (2021), Craft Ventures (David Sacks), Sound Ventures (Ashton Kutcher & Guy Oseary), Y Combinator, and others.

Since 2018, we have:

- Managed $320M+ in software spend

- Saved $70M+ for our customers

- Given our customers thousands of hours back to focus on the important parts of their job

And we’re just getting started. This is your chance to join as we enter hyper-growth and make a massive impact, forever changing the way people buy and sell B2B SaaS. 

We're looking for a Customer Operations Specialist to support our Customer Success Managers organize, improve and deliver results to our customers from day 1 of onboarding. As an Operations Specialist you will be responsible for analyzing, improving and scaling the customer experience from onboarding through the customer lifecycle journey as we grow from 100+ customers to 400+. Our Customer Success team is rooted in a customer-first mentality that translates to an exceptional experience.

What you’ll do:

• Organize, document and transpose customer data including software stacks, contacts, contracts, and buying criteria into our Vendr database
• Perform SaaS audits and analytics for all new customers, while identifying ways to efficiently and quickly aggregate this info during onboarding, and building and implementing new scalable processes
• Analyze CRM workflows, data and trends, and execute on initiatives to improve our customer experiences

You'll be successful in this role if:

• You have a great attitude and love for teamwork
• You excel at time management, have the discipline to handle multiple tasks and see initiatives through to completion. 
• You pay close attention to details and produce high-quality work
• You are a quick learner, with the ability to think critically and problem solve in a fast paced, start-up environment
• You can work both self-directed and collaboratively with cross-department stakeholders to deliver results 
• You have strong communication (written and verbal), organizational and analytical skills

Requirements:

• Ideally 3-4+ years of Operations, Product, Consulting or analytics experience in a SaaS or technology company (open to FT or internship/Co-op experience)
• Proficiency with office skills, including spreadsheets, CRM, data management and presentations. Experience using and administering HubSpot is a plus

Vendr is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.