Customer Onboarding Specialist, Remote at AmerisourceBergen

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Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

Job Description Summary

Under general direction of the Director of Customer Onboarding, the Customer Onboarding Specialist will have direct ownership of the customer onboarding process for identified customers. The Onboarding Specialist's primary focus is to ensure a positive customer experience during the onboarding process. By collecting actionable insights into customer behavior prior to contract execution, the Onboarding Specialist will be accountable for working with internal and external stakeholders to support each onboarding, reaffirming and/or redefining the process while aligning with and supporting AmerisourceBergen Corporation initiatives.

As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

PRIMARY DUTIES AND RESPONSIBILITIES:

Contributes to the development, documentation, and implementation of a standardized onboarding approach from contract execution to post implementation analysis.

Facilitates new customer onboardings by collaborating cross-functionally with internal and external counterparties, including but not limited to Proposal Management, Credit, Sales, technology, various Operations teams, and our external customers.

Understands the different customer account structures and legal documentation required to establish new accounts.

Utilizes mechanisms (ie. survey) to capture and document customer requirements with a systematic, streamlined methodology.

Ensures all necessary account documentation is received and validated in a timely manner.

Communicates updates to the AmerisourceBergen business pipeline (ie. Onboarding Dash Board) of pending account Go-Lives to all levels of the company.

Manages, tracks, and escalates key milestones and deliverables to ensure customer expectations are being met.

Resolves issues through coordination with various teams, including senior level executives.

Ensures completion of all internal deliverables prior to account go live (via the Onboarding Dash Board utilized to streamline the overall process.)

Conducts periodic post onboarding reviews via surveys; analyzes results and makes recommendations in accordance to findings.

Identifies opportunities for improvement within in the onboarding process.

Participates in strategic initiatives that will continue to enhance and further streamline the onboarding process.

Performs related duties as assigned.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires experience in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires a minimum of three (3) years equivalent experience.

A successful candidate will have a demonstrated ability to build rapport and relationships with customers/business partners, a deep commitment to customer service, and strong interpersonal skills required to operate well in a team environment across multiple groups. Candidates must have the ability to complete work with minimal oversight.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Strong customer focus and ability to partner with various internal groups, including senior leaders and front office.

Ability to successfully influence many different groups and individuals to deliver high quality and timely results.

Ability to directly address conflicts and escalate issues where appropriate.

Excellent analytical, problem solving, and time management skills.

Proven organization and prioritization skills.

Strong written and verbal communication skills.

Results driven, with strong attention to detail.

Adaptable, flexible and willing to work in a dynamic environment.

Comfortable working with a team and individually to deliver results.

Strong working experience with Microsoft applications, with a particular strength in Word, Access, Excel, and PowerPoint.

Demonstrated ability to build and interpret reports and graph/statistics desired.

Ability to create trust and confidence quickly; presents a positive and professional image.

High energy, positive attitude, team player.

Willingness to travel as needed (less than 10%).

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Salary Range*

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:
Affiliated Companies: AmerisourceBergen Services Corporation

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
More Information on AmerisourceBergen
AmerisourceBergen operates in the Biotech industry. The company is located in Conshohocken, PA and Frisco, TX. AmerisourceBergen was founded in 2022. It has 41000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 35 open jobs at AmerisourceBergen, click here.
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