OVERVIEW:

We’re looking for a Customer Implementation Specialist to join our growing Innovation department. 

As a Customer Implementation Specialist, you will have the opportunity to directly engage with new customers through regular communication points to drive their onboarding process.

REQUIREMENTS:

• 0-2 years' experience in a Customer Service environment, technical role, and/or process driven role -- relevant internship, co-op, or post-grad experience accepted
• Comfortable with Microsoft Excel (basic formulas, pivot tables, vlookups)
• Knowledge of Google AdWords, Merchant Center, and Analytics, a plus
• General JavaScript and Salesforce experience, a plus

...If you reach this point, we hope you're feeling excited about the job description. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Sidecar's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes

WHO YOU ARE:

This is an entry-level position; the ideal candidate is looking to begin their career in Product Management within the Digital Marketing industry. You are:

• Eager to adapt and contribute to changes that improve the onboarding process
• Detail-oriented with a results-focused mindset
• A strong communicator, both written and verbal
• Analytical by nature - much of what we do revolves around data 

WHAT YOU’LL DO:

As a Customer Implementation Specialist on our Implementation team, you will:

• Navigate new customers through the onboarding process, including customer communication and management of key tasks of technical integration
• Organize and document key customer goals and strategies throughout the onboarding process
• Participate in initial customer calls, taking notes and ensuring that all pertinent information is shared across the sales, onboarding, and client services teams
• Tackle onboarding challenges and offer/develop creative methods (both technically and non-technically) of overcoming customer frustrations and hurdles

BENEFITS:

• Comprehensive Insurance Coverage
• 401K Plan with Employer Match
• Employee Stock Options Program
• Generous Paid Time Off (20 Vacation days, 5 Sick days, 20 Company Holidays)
• Flexible Schedule
• Company Laptop + additional tech accessories

WHO WE ARE:

Sidecar is dedicated to solving the challenges retailers face in performance marketing channels like paid search and shopping.

Our technology digests and analyzes massive amounts of real-time data to continually improve campaign performance and efficiency for e-commerce retailers of all sizes and verticals in the U.S. and abroad, including Under Armour, Crate & Barrel, and Boscov's, to name a few. Our team of performance marketing pros collaborate with our customers to ensure our approach and technology remain aligned to their businesses and goals.

Sidecar is proud to be an equal opportunity employer with employees stemming from a wide range of backgrounds and experiences. As a business, we value the enrichment that diversity brings to our organization and are committed to a culture that creates a sense of inclusion and belonging. We welcome new perspectives and affirm that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, pregnancy, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by federal, state, or local law.