Customer Care Specialist
Axogen is committed to building and maintaining a strong and gratifying company culture that fosters a work-life balance and professional growth. Our hands-on and personal approach makes transitioning to a new job a seamless and enjoyable process. Most benefits are effective on day one!
Axogen is the leading company revolutionizing the science of nerve repair. We are passionate about helping to restore function and quality of life to patients with physical damage or discontinuity to peripheral nerves.
Contribute to positively impacting lives while working for a company that respects, recognizes, and values all team members!
Axogen is an equal opportunity employer and does not discriminate against applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or veteran status.
Why you’ll love working at Axogen:
- Friendly, open, and fun team culture that values unique perspectives
- Company-wide dedication to profoundly impacting patients’ lives
- Comprehensive, high-quality benefits package effective on date of hire
- Educational assistance available for all employees
- Matching 401(k) retirement plan
- Flexible working hours
- Paid holidays, including floating holidays, to be used at your discretion
- Employee Stock Purchase Plan
- Referral incentive program
If you want to see how you can impact lives at Axogen, take a look at these inspiring patient stories: https://www.axogeninc.com/patient-stories/
Axogen is hiring for a Customer Care Specialist in Alachua, FL or Tampa, FL!
Job Summary of the Customer Care Specialist
The Customer Care Specialist will handle internal and external customer inquiries, concerns and input direct sales orders with the highest degree of courtesy and professionalism. Offers alternative solutions where appropriate with the objective of retaining customer’s business. Handles transactions in connection with activation of new customer accounts on a computer terminal.
Requirements of the Customer Care Specialist
- High School Diploma or equivalent, AA degree preferred
- Proficient using Microsoft Office applications
- Detailed oriented
- Excellent problem-solving skills
- Effective time management and organizational skills
Responsibilities of the Customer Care Specialist
The specific duties of the Customer Care Specialist include but are not limited to:
- Coordinates customer interactions in a professional manner that positively represents Axogen Inc.
- Supports the Customer Care Department with administrative tasks such as data entry, filing and answering phones. Information will be provided about products and services and could include obtaining details of complaints in accordance with established regulations and procedures.
- Keeps records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
- Ensures appropriate actions were taken to promptly resolve customers’ problems. Documents actions taken and provide solutions to possible avoid future occurrences.
- Contacts customers to respond to inquiries; notify them of claim investigation results and any planned adjustments
- Refers unresolved customer grievances to designated departments for further investigation
- Determines charges for services requested and arrange for billing
- Completes contract forms, prepares change of address records, and issues service consignment discontinuance orders
- Qualifies leads and solicits sale of additional products
- Coordinates with customers on inventory and shipments of product
- Collaborates effectively with sales and other departments ensuring world class customer care is consistently achieved
- Complies with all company policies, procedures and SOPs
Location
13631 Progress Blvd., Alachua, FL 32615
OR
111 West Oak Ave., Tampa, FL 33602
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Axogen is on a hybrid work schedule at some facilities, with 3 days in office and 2 days remote.
Axogen follows healthcare system guidelines with respect to credentialing, vaccinations and other employment/compliance related requirements, as well as CDC guidance. Axogen reserves the right to amend its policies from time to time in its sole discretion.
If you know someone who would be a great candidate for this position, or any others, just copy and send this link! https://grnh.se/cc84962d2us