We deliver digital workflows that create great experiences and unlock productivity.
Orlando, FL

Copy of Senior Manager, CTO/CDO Offerings Leader, Partner Acceleration at ServiceNow (Orlando, FL)

| Orlando, FL
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Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The world of work is one of the most pressing issues that business leaders face today and, as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that's exactly where this role comes into play. The Senior Manager, Chief Technology Officer/Chief Development Officer (CTO/CDO) Offering Leader, Partner Acceleration will join our Partner Acceleration team and the Alliance & Channel Ecosystem (ACE) team who is at the forefront of driving ServiceNow's growth to $15B and beyond.
The Partner Acceleration team has set a goal to drive profitable revenue through the identification and monetization of breakthrough Offerings with our broader partner ecosystem. We are accountable for leveraging business and technical expertise to enable partners to deliver relevant, customized Offerings, built on a secure, integrated platform, to empower our partners to digitally transform their clients' businesses. It's no longer just about one simple software solution; it's about creating a connected, secure, efficient, and scalable digital ecosystem.
We are looking for a Senior Manager, CTO/CDO Offering Leader, Partner Acceleration to lead global partner offering initiatives across our Technology Excellence business imperative and the CTO/CDO buyer persona. This role is focused on identifying & creating the right partner ecosystem that maps to specific business imperatives, working with partners to align our joint GTM, and measuring the success of the partnership. The role delivers growth of ServiceNow as a true platform play by developing the partner ecosystem and positioning offerings that solve customers' business challenges as they transform their businesses.
This role will also serve as a trusted advisor to ServiceNow's top partners to identify and generate new business opportunities through Technology Excellence and CTO/CDO focused offerings. This includes driving thought leadership that will accelerate digital transformation, industry competition and solution strategies, strong partnerships, as well as long-term, sustainable growth.
The successful candidate will identify & work with a team of deeply skilled technology/application focused partners to transform their clients' IT organizations to help them become more effective and efficient, scale rapidly, and advise CTO/CDO's and IT leadership. As a consequence, the successful candidate will possess deep Technology industry knowledge, ideally utilizing DevOps and Cloud Native practices, App Development and Application Rationalization frameworks and best practices.
In addition, this person will and have experience in working with and positioning to CTO/CDO's and/or partners who work closely with CTO/CDO's to deliver on digital & application transformations. They will be an experienced strategist and business leader with a proven track record of developing partner strategies from the ground up along with, exceptional customer/partner relationship management, customer technology adoption plans, assessment/development, and delivery execution. The role will develop recommendations on how to accelerate our partner strategy, including analysis of recruit and build, partnership and buy opportunities and other strategic investment proposals that will inspire a partner's senior leaders to invest in the strategy.
Primary focus:
  • Identifies and aligns partners to the ACE GTM strategy.
  • Help identify, ideate, cultivate, monetize and scale new Technology modernization offerings that fundamentally transform the world of work for CTO/CDO's. We classify partner Offerings as opportunities for a partner's thought leadership and IP to be coupled with the ServiceNow platform to create something net new.
  • Develop a clear GTM strategy and execution plan for each partner against Technology Excellence and CTO/CDO issues.
  • Work closely and collaboratively with global & regional ACE staff and extended staff members to cross functionally align and vertically operationalize and localize the ACE global operating model principles, initiatives and programs within the three regions leveraging the following three global-geo op model tenets.
  • Partner Segmentation/Coverage, GTM Alignment & Governance, as well as a consistent & predictable Joint GTM Engagement approach.

Additional Responsibilities:
  • Drive measurable outcomes with partner ecosystem through prioritized CTO/CDO buyer persona focused Offerings.
  • Work strategically to identify specific 'use cases' with key partners and build the associated partner plan including joint GTM and marketing campaigns around key Offerings. This includes successful execution of Offering launches to the global sales team.
  • Lead the effective collaboration of "deal level" strategies & tactics between field sales and partners at both new and existing customers to drive new logos & NNACV 'Sourced-Influence' revenue
  • Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, ACE global and regional teams.
  • Work collaboratively with partner execs along with the ACE leadership to jointly develop world class business plans with associated QBR governance & exec sponsorship to include committed targets & shared metrics.

  • 10+ years of technology experience building, consulting to, or implementing technology for the CTO/CDO persona. This may include working with a Global Systems Integrator, Enterprise Software and/or Enterprise SaaS company.
  • Have a broad range of experience with technical and design direction, ideally utilizing DevOps and Cloud Native practices, App Development and Application Rationalization frameworks and best practices.
  • Whilst not mandatory, experience in both application and infrastructure domain is a bonus.
  • Ability to engage with partners in the sales cycle on joint 'must win' pursuits/opportunities, as well as facilitate co-sell & co-deliver opportunities with partners.
  • Master communicator with superb ability to translate technology solutions into business outcome driven sales tools.
  • Strong business development experience and history of developing and executing partner go-to-market plans.
  • Ability to align, localize and execute joint GTM strategy and multi-year business plans with targeted partners around industry solutions with compelling joint GTM value propositions.
  • Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to 'inspect what we expect'.
  • Work with regions to align with field sales, presales, enablement & services governance to ensure regional leadership input and feedback for ongoing refinement
  • Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans.
  • The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment.
  • Bachelor's degree a requirement.

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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