Career Area:
Information Technology
Job Description:
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.
At Caterpillar, we're working to help our customers build a better world. We wouldn't be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world - for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Global Network WAN support Team.
Job Purpose:
This position is part of Caterpillars Network Global WAN team supporting over hundreds of facilities around the world. Your primary role will span between production support and as well as an implementer for new WAN connectivity for Caterpillar facilities, suppliers, dealers, and various cloud providers. This is a great opportunity to work on various WAN technologies, including traditional Cisco IOS based routers, Silver Peak SDWAN Unity Edge Connect routers, as well as Cisco/Silver Peak Cloud based solutions.
Job Duties:
This position is part of the Global WAN Support team for Caterpillar. You will be part of global team that supports the WAN connectivity across the globe. In this role you will be part of the global support team working production incidents. In addition to this, you will also be one of the primary implementers for new connections for new Caterpillar facilities, Caterpillar dealer, supplier, and business partners.

• Performs all duties without close supervision. However, more complex assignments may require closer supervision and assistance from senior staff.
• Works directly on technical problem identification and resolution, including participating in off-shift and weekend support functions.
• Works independently on complex projects that may span multiple infrastructure components.
• Under the direction of more senior staff, assists in the design and implementation WAN configuration and changes to support the business.
• Works with telecommunication vendors on the implementation of new circuits for existing and new facilities.
• Works with cloud providers and internal cloud support team to design and implement new cloud connections.
• Knowledge of router configuration for Cisco IOS and/or Silver Peak SDWAN devices, including troubleshooting and analysis techniques for working production issues.
• Cisco WAN/Silver Peak SDWAN configuration, and implementation support for sites and datacenters
• Cisco WAN/Silver Peak SDWAN site and datacenter circuit troubleshooting
• Cisco WAN/Silver Peak SDWAN circuit and bandwidth test and turn up
• Cisco WAN/Silver Peak SDWAN Design as needed
• Support for WAN team incidents, requests, and changes, including off-shift support
• Security, monitoring and log management
• QOS, underlay, overlay and egress management

Silver Peak edge device software upgrade and orchestrator code / OS upgrade support
Cisco IOS software upgrade and IOS configuration support
Basic Qualifications:

• Currently attending a 4-year accredited university/college or have completed a minimum Bachelor's degree in an IT degree related program or sequence
• Requires a relevant degree, technical certification or equivalent experience supporting Network WAN technologies.
• Minimum cumulative GPA requirement 2.8 (no rounding)
• Graduation date between May 2021 through May 2022

Top Candidates Will Also Have:

• Experience working with Cisco WAN technologies and or relevant certifications in the WAN space.
• Experience working with Silver Peak SDWAN hardware and software configuration.
• Experience working with Telecommunications vendors for installing and configuring new WAN connections.
• Experience setting up DMVPN, VPN connections on Cisco routers.
• Experience working with Cisco/Silver Peak cloud-based solutions.
• Proficiency in Python scripting.

Additional Information
At Caterpillar, a brand recognized the world over, your office could be closer than you ever realized. Caterpillar's highly flexible work environment fosters a culture to inspire unconventional ideas to accomplish remarkable results. With life demands ever-changing, Caterpillar provides employees the autonomy to choose their work location based on their daily commitments and how/where they work most efficiently and effectively. It's time to start building what matters most, your career!
Work locations: East Peoria, Illinois (preferred)
Secondary Locations: Dallas, Texas and Nashville, Tennessee
Employee benefit details
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar couldn't be the company it is today without the men and women who shape it by producing their best work. Because employees power the success of Caterpillar, the company is committed to empowering the success of the employees. When employees win, so does Caterpillar.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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