Job Purpose:
In this position , you will work in a dynamic, professional, client service-orientated environment with financial institution clients. You will provide day to day support answering inquiries and addressing complex issues. Requests for support are received via multiple channels including telephone, email, self-service case tools and internal business partners. You will find opportunities to improve the client experience that will drive budiness results. Find out more!

As a Client Tech Support Rep, you can look forward to:

-Answering incoming client inquiries, primarily phone calls - At least 70% of time of average.
-Under general supervision, troubleshoot, diagnose and resolve basic to moderately complex functional technical and/or operations problems.
-Work primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
-Effectively coordinating and presenting information to Domain Experts.
-Utilizing the tools and systems provided to complete assigned responsibilities.
-Attaining a general knowledge of select products within a designated domain and basic knowledge of Fiserv products that collaborate with your designated product domain.
-Understanding of technical troubleshooting approaches, tools, and techniques, and ability to anticipate, recognize, and resolve technical (software, application, operational) problems.
-Prioritize and plan out time between various activities. Executes more than one activity or task simultaneously and delivers on performance targets/expectations.

Required Qualifications for Consideration:
- High School Diploma
- Minimum 2-4 years of equivalent combination of educational background and experience
- Financial industry experience (Accounting/Bookkeeping, Deposits, ACH, Card Management preferred)
- Basic technical capability/troubleshooting experience
- Customer Service experience - Demonstrate ability to work independently to resolve a majority of client inquiries and manage engagements to provide a positive client experience. Customer-orientated approach to handling client calls/cases (via Phone, Email or case).
- Professional written and verbal communication skills. Proficient interpersonal skills with internal and external stakeholders.

Preferred Qualifications:

- Deposit Operations, Accounting, and/or banking experience preferred
- Experience servicing clients using ticketing system

- Bachelor's degree preferred

In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.

This role is not eligible to be performed in Colorado