Client Support Specialist Leader at Overhaul

| Austin, TX
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Who We Are

Overhaul is looking for energetic, analytical, and quality-focused team members to join their Global Security Operations Center (GSOC) Monitoring and 24/7 Customer Support Team as Client Support Specialist Leaders.  Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers’ experiences and our Mission and Vision. 

The Role

The Client Support Specialist Leader (CSSL) is responsible for administering the processes and practices which support monitoring and risk mitigation compliance. The CSSL will work in close collaboration with Fusion Hub Client Support Specialists (CSS), Tier 1 Tech Support, Fusion Hub Manager, Fusion Hub Director, and the Fusion Hub Document Control Specialist on quality assurance with a key-focus on product output, quality, and integrity. 

Duties include, but are not limited to:

  • Manage the Client workflow into the GSOC with the CSS team
  • Assist in mitigating risks in the client portals
  • Ensure CSS performance through hands on monitoring and audits to ensure accuracy and efficiency in the monitoring process
  • Ensure all platforms and documents are current
  • Assist Fusion Hub Manager with Scheduling
  • Assist with monitoring client portals when required
  • Work with Document Control Specialist to ensure SOP’s have all current information
  • Ensure the GSOC is clean, sanitized and well maintained

Required:

  • Excellent communication skills
  • Positive and flexible attitude
  • Genuine commitment to excellent customer experience
  • Excitement around working with an innovative and collaborative team
  • Strong Microsoft Office skills (Excel, Word, PPT, OneNote, with an emphasis on Excel)
  • Ability to create and maintain flowcharts

Preferred:

  • Experience in office management, document creation, report writing, and data analytics
  • Experience in a SaaS field
  • Experience in supply chain or related role
  • Multi-lingual with an emphasis on Spanish

Perks and Benefits

  • Top employee health and well-being benefits
  • 401(k) Matching
  • Caregiver/adoption/family leave
  • Employee Assistance Program
  • Self-paced Development & Training program
  • Rotating company ‘Perks at Work’ program
  • Two weeks off per annual calendar year
  • Business casual dress

Our culture

We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that every Overhaul employee is not only eager to challenge themselves and knows how to get work done but is also an awesome addition to our company culture.

Diversity and Inclusivity Statement 

Overhaul has always been, and always will be, committed to diversity and inclusion. Our Overhaul Culture Code’s top listed commitment is to “Diversity and Synergy.”  All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage people from underrepresented groups to apply! 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • FluxLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • HotjarAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

What are Overhaul Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Online course subscriptions available
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