Client Success Manager at Prometric (Baltimore, MD)

| Baltimore, MD
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About Us:
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Overview of the Position:

Prometric's Client Success Managers (CSM) are stewards of our exceptional client experience. They ensure we are providing a great service while working across the organization to understand and ensure we're delivering on our service promise while seeking new ways to elevate our value to our clients. The CSM is a central point of contact for all things we deliver to our clients.

  • Drive a consistent cadence of customer coverage activities designed to increase the likelihood of renewals
  • Provide support to ensure client satisfaction
  • Work closely with Account Directors to ensure consistent and effective client engagements, and leverage resources as required (e.g., Technology, Test Development, etc.)
  • First point of contact for client inquiries regarding service issues
  • Ensure all contractual obligations are being met, tracked and communicated to relevant stakeholders across the organization, especially Enterprise and Strategic accounts
  • Ensure planned activities (publishing cycles, etc.) are being undertaken and completed, serving as de facto PMO
  • Escalate to Acct Director any opportunities for revenue growth that emerge from daily / weekly interaction with client transactional / line managers
  • Raise awareness to the organization of any risks, especially client visits from competitors, mentions of competitive offers to client, etc.
  • Use Prometric's sales tools (e.g. and methodology to effectively manage the accounts, opportunities, pipelines and forecast

Required Qualifications
  • BA/BS Degree from a four-year college -OR- equivalent years of experience and education combined
  • 3-5 years of professional experience in client success / account management with a proven track record of managing complex solutions
  • Ability to multi-task and handle a portfolio of clients
  • Effective written and verbal communication skills
  • Familiar with Service Level Agreements and client contracts
  • Occasional travel (less than 10%)

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Other details
  • Pay Type Salary

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More Information on Prometric
Prometric operates in the Edtech industry. The company is located in Baltimore, MD and White Marsh, MD. Prometric was founded in 2022. It has 1917 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 9 open jobs at Prometric, click here.
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