Client Service Lead
ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
Creative&Design at ZS was created to enrich and evolve our consulting approaches and offerings. Our clients look to us to design and create engaging experiences for a broad range of B2B or B2C customers including healthcare providers, physicians, and patients. We use our deep understanding of the overall ecosystem and individual stakeholders to design meaningful interactions and desirable outcomes for customers, while delivering better performance for our clients.
C&D is comprised of a diverse team of talented individuals who are on a mission to address the evolving needs of our clients. The C&D team has three areas of focus: Creative art and copywriting, Strategic Planning and Experience Design.
CLIENT SERVICES LEAD, CREATIVE & DESIGN
We seek a Client Services Lead for our West coast team to work in conjunction with the leaders of strategic planning, experience design, creative and production teams. This role will help expand the use of the creative and design team with our key clients beyond the consulting, technology, and operations work we are delivering.
This role requires an entrepreneurial spirit to reach out to clients, collaborate with the consulting teams, and has a drive to design approaches, put together the right team, and oversee high value deliverables. If this sounds like you, the ZS Creative and Design (C&D) Team could be just the place for you to apply and grow your skills.
Responsibilities:
- Build relationships with ZS client teams and clients and leverage project successes into follow-on opportunities and unique, bespoke opportunities;
- Understand client needs, articulate an approach and iterate with the client to reach clarity on the problem, the approach, the deliverables, and the budget;
- Support the delivery of work in collaboration with the strategic planners, experience designers, creatives, and the production team as well as the consultants;
- Communicate potential obstacles and flag potential issues in a timely fashion; collaborate with the project teams to reach a viable solution, engage with the client to keep them abreast of progress;
- Ensure the projects are delivered with the expected quality;
- Develop long time relationships with clients based on a track of successfully delivered projects;
- Maintain a positive attitude with the team, setting high standards, and help the team anticipate challenges to stay in control of the variety of situations we expect to face.
Qualifications:
- Bachelor's degree required, master's / MBA degree a plus
- Minimum of 7 years of experience within advertising agency or professional service firm focused branding, communication, creative (account management and/or strategy preferred)
- Experience in marketing a plus
- Experience with different industries, including pharmaceutical and different types of customers (HCP, patients, payers, institutions);
- Experience with client-facing interactions as well as collaboration with other internal teams (client teams, practice teams);
- Experience driving business development activities across multiple clients, which results in a growing book of business;
- Experience with the PRC process and different PRC platforms;
- Experience engaging with procurement teams;
- Self-starter: after initial instructions, enjoys working independently, and thinking on his/her feet to find and pursue business opportunities with targeted accounts;
- Strong communications skills, face to face as well as remote, to enable professional representation of ZS Associates and discussions on scoping, budget, delivery, quality;
- Comfortable with Microsoft Suite, including Excel and PPT.
ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess work authorization for their intended country of employment. An on-line application is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. We are an Equal Opportunity Employer.
ZS is committed to providing and maintaining a safe workplace. You are required to have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/medical exemptions can be requested on a limited basis upon hire.
NO AGENCY CALLS, PLEASE.