Claims Trainee - Summer 2022 at CNA

| Lisle | Hybrid
Sorry, this job was removed at 11:31 p.m. (CST) on Thursday, January 27, 2022
Find out who's hiring remotely in Other US Location.
See all Remote Operations jobs in Other US Location
By clicking Apply Now you agree to share your profile information with the hiring company.
Take your first step into a dynamic and rewarding career with CNA! CNA is the 8th largest U.S. commercial property and casualty insurance company. Founded in 1897, CNA has approximately 7,000 employees, serving businesses and professionals in the U.S., Canada, Europe and Asia.
The CNA Claim Training Program offers entry-level opportunities to begin a career in Commercial Insurance Claims. Candidates will complete a comprehensive training program that includes formal virtual, web-based and on-the-job learning opportunities. Candidates will learn about commercial insurance and the essential aspects of claim handling for a designated line of business. Candidates will also obtain required state adjuster licenses.
This position works under close supervision and with defined authority limits to provide exceptional customer service to our insureds and claimants. After completion of formal virtual training, this position will handle low complexity claims for a specific line of business.
We are looking for individuals with strong interpersonal communication skills who can learn and thrive in a fast-paced environment. A Bachelor degree is required.
The program starts in the summer of 2022 and will include structured virtual training.
Essential Duties & Responsibilities
  1. Develops a working knowledge of claim handling techniques, practices and procedures for designated line of business by successfully completing formal training program, and through on-the-job experiences.
  1. Contributes to customer satisfaction by providing excellent customer service, achieving quality and cycle time standards, and communicating effectively.
  1. Determines coverage by reviewing policy and claim documentation for low complexity claims in accordance with company guidelines and standards.
  1. Learns and participates in claims resolution activities which may include setting reserves, performing investigations, working with outside parties, and preparing management reports and other communications, etc.
  1. Participates in the settlement of claims within prescribed limits in most cost effective and timely manner and ensures prompt issuance of disbursements.
  1. Ensures accurate documentation by updating and utilizing various claims systems in accordance with best practices and quality standards.
  1. Collaborates with internal and external work partners on issues relating to specific claims and other topics concerning the claim handling for claimants and insureds.
  1. Strives to achieve best outcomes by effectively managing loss costs and claim expenses.

May perform additional duties as assigned.
Reporting Relationship
Typically Manager or above.
Skills, Knowledge & Abilities
  1. Strong desire to develop a wide breadth of knowledge and understanding of claims practices.
  1. Good verbal and written communication skills with the ability to develop positive business relationships with internal and external customers.
  1. Ability to identify, analyze and solve problems.
  1. Proven ability to learn and adapt quickly to change.
  1. Effective time management skills and ability to work independently.
  1. Good decision making skills.
  1. Knowledge of Microsoft Office Suite as well as other business-related software.
  1. Limited travel may be required, and there may be opportunity to relocate.

Education & Experience
  1. Bachelor's degree required with a 3.0 or higher GPA preferred.
  1. Demonstrated leadership through prior work experience or participation in extra-curricular activities is a plus.
  1. Based on line of business and location, acquisition and maintenance of Insurance Adjuster License(s) or work towards certification may be required.
  1. Prior corporate internship is preferred.

Candidate must be available to start in May 2022.
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How do you collaborate with other teams in the company?

On the Security Advisory team, collaboration is key to what we do. We sit at a unique intersection of security goals and business objectives. By working across nearly every IT team at CNA, we balance the need for maintaining secure initiatives and keeping projects on track. It’s our job to find the best, secure path to ‘Yes’ for business requests.

Zach Jones

Director, Security Advisory

How has your career grown since starting at the company?

I joined CNA as a contractor and became a full-time employee after an eight-year contractor journey. I’m passionate about solving technical challenges and CNA allows me to foster that passion. Every day, I learn about emerging technologies. I’m empowered to develop, grow, and create a career that works for me and my lifestyle.

SenthilKumar Asokan

Applications Engineer Senior Specialist

How do your team's ideas influence the company's direction?

Enterprise Architecture creates foundations for IT expectations across CNA. I’m on a team that builds reusable IT assets, communicates best practices, and decides standards for tooling, and more. I influence CNA outside of my role, too, specifically through CNA’s Employee Resource Groups. I’m empowered to influence both IT and our culture of inclusion.

Lisa Smith

Architecture Senior Specialist

What does career growth look like on your team?

Career growth can take on many different forms at CNA, and that’s because there are always opportunities to acquire transferrable skills. On my team specifically, we’re encouraged to identify and work toward development opportunities that matter to us. We’re empowered to make a difference while advancing our careers.

Josie Lee

Director, HR Business Partner

More Jobs at CNA

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
View CNA's full profileSee more CNA jobs