Claims Representative at CNA

| Wyomissing
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Location: Chicago, NY, or Wyomissing
Job Summary-Claims Representative (Employment Practice)
CNA's Specialty team is currently recruiting for a Claim Representative to handle Employment Practices Liability and Employee Benefits claims. Under technical direction, the Claim Representative will handle administrative charges filed with state and federal agencies such as the Equal Employment Opportunity Commission; demand letters; notices of circumstances as well as non-complex litigated matters. The Claim Representative will handle primarily Employment Practices Liability matters with opportunity to work on Directors & Officers and Fiduciary Liability matters.
This individual will work with specified limits of authority and will work on investigations and coverage evaluations of matters tendered, and supervise and manage outside defense counsel. The Claim Representative will utilize claims policies and guidelines, provide direct coverage information to insureds, draft coverage letters, investigate incidents, retain and periodically direct defense counsel to assist with investigation as warranted. On a limited basis, determine liability, damages and potential exposure, direct defense counsel and negotiate and settle claims.
Essential Duties & Responsibilities
1. Interprets policy coverages and determines if coverages apply to claims submitted, escalating issues as needed.
2. Sets reserves and authorizes payment within scope of authority.
3. Coordinates and performs investigations and evaluates claims through contact with insureds, claimants, witnesses and experts.
4. Utilizes negotiation skills.
5. Works with attorneys, agents, brokers and insureds regarding the handling and/or disposition of claims.
6. Analyzes claim activities and documents files properly.
7. Input information into claims systems.
8. May provide guidance and assistance to other claims staff and functional areas.
9. Keeps current on state/territory regulations issues, claims licensing and industry activity and trends.
Skills, Knowledge & Abilities Required
1. Solid knowledge of claims and insurance industry theory and practices.
2. Demonstrates technical knowledge.
3. Strong interpersonal, written and oral communication and negotiation skills. Must have the ability to effectively interact with CNA's internal and external business partners.
4. Ability to work independently.
5. Strong analytical and problem solving skills.
6. Ability to exercise independent judgment and make critical business decisions effectively.
7. Knowledge of Microsoft Office Suite as well as other business-related software.
Education and Experience
1. Bachelor's degree or equivalent experience.
2. Completion of a formal claims training program or minimum six months of claims experience. One to two years of claim experience preferred.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available

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