Claims Operations Technician at CNA

| Lake Mary
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Job Summary
Under general supervision responsible for timely and accurate processing of non-technical claim duties utilizing procedures and processes to perform routine activities. Analyzes and troubleshoots to resolve complex activities.
Essential Duties & Responsibilities
Completes regulatory forms timely in accordance with regulations by evaluating claim information. Provides information to claim adjusting staff from regulatory websites.
Completes data or makes data corrections based on set requirements or procedures within claim file information utilizing multiple claim systems that support P&C Claim.
Performs various financial transactions such as paying bills payment transfer cashier processing etc. utilizing set procedures and guidelines.
Collaborates with underwriting insureds claimants providers vendors or claim adjusters utilizing various methods to obtain and provide information related to claim support activities.
Completes form letters or documents based on procedures or set requirements.
May receive new claim notices confirm coverage and/or verify applicability of coverage to the claim.
Serves as Day to day resource for procedural or process questions.
Accountable for reviewing and reconciling reports for data or financial transactions related to claims.
May perform routine processing within designated authority on medical only claims following jurisdictional parameters.
May complete special projects as necessary.
Reporting Relationship
Typically Supervisor or above
Skills Knowledge and Abilities
1. Ability to navigate multiple system applications.
2. Knowledge of P&C insurance products and services.
3. Ability to produce high quality outcomes in a highly productive environment.
4. Ability to evaluate information within a claim file to execute upon various tasks.
5. Strong data entry skills and attention to detail.
6. Good verbal and written communication skills.
7. Good organizational and follow-up skills.
8. Good listening and customer service skills.
9. Ability to work independently.
10. Ability to make sound judgments based on available information.
11. Knowledge of Microsoft Office Suite and other business related software.
Education and Experience
1. High school diploma GED or equivalent experience. Some college preferred. 2. Typically a minimum of one to three years experience in office operations and one to two years experience in Property and Casualty line of business preferred.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
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