Claims Liability Supervisor - Central (Remote)

+1 more | Remote
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Our Value Proposition: Clearcover is a venture-backed technology start-up disrupting the trillion dollar legacy insurance market. We’ve focused on building products that create confident, happy customers - and we’re flourishing. We believe in putting our people first, paying them well and working together to solve tough problems. If you’d like a high-growth opportunity with an award-winning company, let’s chat.

What is a Claims Supervisor?
The Claims Supervisor has a unique opportunity to help construct a team to better serve Clearcover customers from the ground up. The role will lead others in daily claims operations. Our Claims Supervisors are empathetic, patient people who love connecting with and helping our team serve customers. 

For this role, we're looking for someone who is excited to join a fast-paced, startup culture.

What will you do as a Claims Supervisor?

  • Oversees all claims activities with established claims policy and procedures
  • Subject matter expert on auto estimating, bodily injury evaluation, internal tools, regulatory compliance, and claims payment processing
  • Identify and assess internal trends for efficiency gains and process improvement
  • Directs the selection, evaluation, compensation, transfer, and termination of claims personnel, in accordance with established personnel policies and practices
  • Assist in evaluating and monitoring claims partner relationships
  • Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution
  • Maintain knowledge base of training materials, standard procedures, and shared partner guidelines
  • Support Clearcover quality assurance initiatives
  • Provide in-depth reporting on claims metrics and communicate results to executive leadership
  • Ability to obtain and maintain an adjuster’s license as required
  • During periods of peak volume, manage large amounts of incoming and outgoing customer interactions (calls, texts, chats, social media outreach)
  • Develop individual performance metrics and drive commitment to and maintenance of outstanding performance
  • Work with Legal Department on claims resolution strategies

What do you need as a Claims Supervisor? 

  • Bachelor's Degree, or commensurate work experience
  • A minimum of 5-8 years’ experience in either auto physical damage or bodily injury claims
  • Claims leadership experience strongly preferred
  • Strategic thinker, flexible and adaptable to rapid change and growth
  • Proven claims support/success experience or experience as a claims representative or team leader and track record of providing excellent customer care
  • Customer orientation and ability to adapt/respond to different types of individuals
  • Experience with claims related technology for national claims program
  • Balance the needs of the customer with the needs of the business
  • Capable of writing with impact
  • Ability to manage performance and motivate other team members
  • Exceptional interpersonal skills 
  • Influence decisions cross-functionally and among executive leadership

But wait, there’s more: As a people-first company, your health and well-being is a priority at Clearcover. While we do offer medical (and cover the vast majority of the premium), dental, vision (and cover 100% of those premiums) and 401K (we contribute 3% even if you contribute nothing), we’ve curated a stack of perks and benefits that stretch beyond the expected. With over half of our employees remote to the Chicago HQ office, we paved the way for flexible work locations and continue to offer this flexibility. Our people also have access to unlimited vacation, monthly mental health workshops, discounted gym memberships, equity in the company and an annual bonus program. Plus, if Clearcover is available in your state, you could have access to an employee discount on auto-insurance! Excited to learn more? Complete the application below!

Clearcover is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

Did you know that women and minorities are less likely to apply to a position if they don’t match 100% of the job qualifications? Don’t let that be the reason you miss out on this opportunity! We encourage you to apply anyway. Don’t count yourself out!
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Candidate Location Eligibility:
Chicago, IL

Technology we use

  • Engineering
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • SnowflakeDatabases

An Insider's view of Clearcover

How does your team reward individual success?

We celebrate "wins" on Fridays with the entire company where we celebrate the success of the week with the rest of the organization, it is a fun and casual way to be recognized by peers. However, I also find a moment to individually recognize my team during our weekly touch bases for something specific that they accomplished.


Head of Agency Distribution

How do you empower your team to be more creative?

I manage a hybrid team of traditional "creatives" and business strategists. I work hard to foster a spirit of creativity by asking my teammates to consider a variety of ways to solve every problem we encounter. Then, I create opportunities for them to be creative in ways that align with their superpowers.


VP of Brand & Creative

What makes someone successful on your team?

People who are successful on the Customer Experience team communicate with empathy, love solving problems for our customers, continually look for ways to work smarter, and thrive in the face of challenge.


Head of Customer Experience

What are Clearcover Perks + Benefits

Clearcover Benefits Overview

Clearcover offers a comprehensive benefits package along with a number of perks in an effort to support our employees and their families. We work to align our perks with our core values and empower our employees to balance work and their personal lives.

Volunteer in local community
Friends outside of work
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Clearcover covers 100% of the employee's dental benefits.
Vision Benefits
Clearcover covers 100% of the employee's vision benefits.
Health Insurance Benefits
Clearcover's health insurance plan is with United Healthcare with a range of plans including PPO, HDHP and HSA. If you elect an HSA, we cover your out-of-pocket deductible as an HSA contribution.
Life Insurance
Clearcover offers voluntary life insurance.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Virtual yoga 3 times per week!
Mental Health Benefits
Monthly Mental Health Workshops and 1:1 counseling sessions led by a Licensed Clinical Therapist, Clearcover offers meeting-free Fridays, mental health focused Slack channels, and yoga!
Retirement & Stock Options Benefits
401(K) Matching
Clearcover provides employees with a 401(k) contribution of 3% of an employee's annual gross pay.
Company Equity
Performance Bonus
Annual bonus based on company performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Clearcover provides employees with a 401(k) contribution of 3% of an employee's annual gross pay.
Generous Parental Leave
Clearcover offers parental leave for new parents after birth or adoption of a child. Full-time employees that have been employed for six months are eligible for six weeks of paid Parental Leave.
Flexible Work Schedule
Clearcover has flexible start and end times based upon your position and your team.
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions, as well as work flexible remote work for most position.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave. Other policies apply to those here less than 12 months.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Employees receive 5 paid sick days each year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Clearcover's offers Commuter Benefits, employees can save an average of 30 percent off their commute by contributing pre-tax dollars.
Commuter Benefits
Clearcover celebrates company wins by organizing quarterly outings to a variety of places like the Escape Room, Punchbowl Social and Bounce.
Company Outings
Game Room
Clearcover's game room includes a state-of-the-art ping pong table, custom Nerf gun wall and a Pop-a-Shot to let employees enjoy breaks between work.
Stocked Kitchen
We send snack boxes monthly since we are virtual.
Home Office Stipend for Remote Employees
We offer a one-time $250 stipend to set up your work from home office. Use this for anything that will support your work from home arrangement.
Professional Development Benefits
Job Training & Conferences
Clearcover offers a stipend to each employee to invest as they choose in their own professional development.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

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