Change Management Coordinator

San Antonio, TX [Fairgrounds]

Profile/Role Description:
This position will require working with multiple client and internal teams to review and approve or reject changes as well as relay & effectively communicate pertinent patching, deployment, and infrastructure activities. The resource will support the Change Management lifecycle which includes reviewing and approving changes across the Portals infrastructure. The candidate must be a highly effective communicator, demonstrating the ability to plan, design, and carry forward executive-level communications. The candidate must also demonstrate exemplary inter-personal skills and demonstrate the ability to build coalitions and collaborate with business, IT, and other stakeholders both internally and externally across the project. The change management coordinator will also have an opportunity to support other areas such as patch, config, problem, and release management and learn the dependencies among various infrastructure components used by the IEP. Candidates that demonstrate interest in ITIL processes is a plus.

Minimum skills and qualifications:
Proven ability to work independently and as a team member
Experience with working in Excel (i.e. using Excel to track and audit Change Request metrics)
Good communication (written and oral) and interpersonal skills
Experience with coordinating with multiple teams to ensure changes are carried out accurately and successfully
Good organizational, multi-tasking, and time-management skills
Knowledge of Business Rule Design & Integration with Processes

HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.
0-2 years of experience in information technology, systems administration or other IT related field.

Preferred skills and qualifications:
Treasury Public Trust Clearance - Preferred
ITIL Foundations v4 certified or knowledge of ITIL
Knowledge of or experience working with the Change Management process
Knowledge of Change Control Board (CCB) or Change Advisory Board (CAB)
Experience with creating user guides of varying formats (Word, PowerPoint, etc) to assist users with learning the change request process
Knowledge of interacting with an ITSM tool (i.e. ServiceNow)
Experience with reviewing the completeness & accuracy of change requests

U.S. Citizenship Required: Yes

COVID-19 Vaccination Required: Yes

PhysicalDemands

Light office dutieswhich may include sitting for prolonged periods of time, viewing digitalscreens for prolonged periods of time, lifting up to 10 pounds, use of a deskor mobile phone, typing on a keyboard, writing with a pen, pencil, or stylus, etc.

EEO Requirements

It is the policyof ASM that an individual's race, color, religion, sex, disability, age, sexualorientation or national origin are not and will not be considered in anypersonnel or management decisions. We affirm our commitment to thesefundamental policies.
All recruiting, hiring, training, andpromoting for all job classifications is done without regard to race, color,religion, sex, disability, or age. All decisions on employment aremade to abide by the principle of equalemployment.

PhysicalRequirements

The physical requirements described in"Knowledge, Skills and Abilities" above are representative of those which mustbe met by an employee to successfully perform the primary functions of thisjob. (For example, "light office duties' or "lifting up to 50 pounds"or "some travel" required.) Reasonable accommodations may be made toenable individuals with qualifying disabilities, who are otherwise qualified,to perform the primary functions.

Disclaimer

The preceding jobdescription has been designed to indicate the general nature and level of workperformed by employees within this classification. It is not designedto contain or be interpreted as a comprehensive inventory of all duties,responsibilities and qualifications required of employees assigned to thisjob.